Client Relations Analyst

Compunnel, Inc.; Utah; Hybrid; USD 50,000 - 75,000; Full time

Job summary

Compunnel Inc. is seeking a Client Relations Analyst to research and respond to operational client complaints, ensuring regulatory compliance and adherence to internal guidelines.

You will collaborate with field teams, operations, and management to investigate, elevate, and resolve issues while maintaining strong relationships with internal stakeholders. The role includes client-facing phone support in a hybrid setting with in-office attendance three days per week.

Qualifications

• Excellent grammar and composition skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail and effective follow-up abilities.
• Ability to work independently and in a team.
• Strong problem-solving and analytical skills.
• Experience with Microsoft Word and Outlook.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Research and respond to operational client complaints in accordance with regulatory requirements and internal guidelines.
• Collaborate with field staff, operations teams, and management to investigate, elevate, and resolve client-related issues.
• Build and maintain strong working relationships with Client Relations Editors while learning departmental processes and style guidelines.
• Manage workload effectively with initiative, accountability, and self-motivation.
• Provide coverage for client-facing telephone lines and handle incoming calls at least one day per week.
• Deliver professional client-focused phone support addressing customer inquiries.
• Support operational functions within Client Relations, including settlement processing, privacy opt-out processing, and special projects.
• Maintain accurate documentation and follow-up on complaint resolution activities.
• Perform multiple tasks efficiently in a fast-paced environment.
• Collaborate with team members across all levels of the organization.

Skills

Grammar

Written communication

Verbal communication

Organizational skills

Multitasking

Problem-solving

Phone etiquette

MS Word

Outlook

Team collaboration

Education

Bachelor's degree in Finance, Economics, English, Communications

Tools

Microsoft Word

Outlook

Job description

Job Description

Job Summary The Client Relations Analyst is responsible for researching and responding to operational client complaints while ensuring compliance with regulatory requirements and internal complaint-handling guidelines. This role collaborates with business partners, including field teams, operations staff, and management, to investigate, elevate, and resolve client-related issues. The position also supports various Client Relations operational functions, maintains strong relationships with internal teams, and provides professional client-facing phone support in a hybrid work environment requiring in-office attendance three days per week.

Key Responsibilities Research and respond to operational client complaints in accordance with regulatory requirements and internal guidelines. Collaborate with business partners, including field staff, operations teams, and management, to investigate, elevate, and resolve client-related issues. Build and maintain strong working relationships with Client Relations Editors while learning departmental processes and style guidelines. Manage workload effectively while demonstrating initiative, accountability, and self-motivation. Provide coverage for client-facing telephone lines and handle incoming calls at least one day per week. Deliver professional and client-focused phone support while addressing customer inquiries. Support operational functions within Client Relations, including settlement processing, privacy opt-out processing, and special projects. Maintain accurate documentation and follow-up on complaint resolution activities. Perform multiple tasks efficiently in a fast-paced and changing environment. Collaborate effectively with team members and employees across all levels of the organization.

Required Qualifications Excellent grammar and composition skills. Excellent written and verbal communication skills. Strong organizational skills with attention to detail and effective follow-up abilities. Strong initiative, drive, and ability to work independently. Ability to work effectively in a team-oriented environment. Strong problem-solving and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Exceptional phone presentation and client communication skills. Proficiency with Microsoft Word and Outlook. Ability to work effectively with employees at all organizational levels.

Preferred Qualifications Bachelor's degree in Finance, Economics, English, Communications, or a related discipline. Relevant work experience may be considered in place of a degree. Knowledge of the brokerage industry or banking operations. Education: Bachelors Degree

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.