Client Delivery Specialist

Enablecomp; North Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

Enablecomp is seeking a Client Delivery Specialist in North Carolina. This position is client-facing and focuses on supporting operational delivery and performance transparency for client accounts. The role includes developing strong operational understanding, ensuring consistent execution of standards, and reinforcing Enablecomp's value across the client lifecycle.

The ideal candidate has 2–4 years of experience in healthcare operations and strong communication skills necessary for client interactions. Key responsibilities include managing client expectations and supporting issue resolution.

Qualifications

• 2–4 years of experience in healthcare operations, revenue cycle, client-facing roles.
• Foundational understanding of operational workflows and data interpretation.
• Comfort working in cross-functional environments with evolving priorities.

Responsibilities

• Serve as a primary operational point of contact for assigned client accounts.
• Support the interpretation of operational data and trends.
• Prepare monthly operational reviews and client-facing materials.

Skills

Healthcare operations

Client support

Verbal communication

Written communication

Operational workflows

Education

High School Diploma or GED

Job description

Position Summary

The Client Delivery Specialist is a client-facing role responsible for supporting operational delivery, performance transparency, and issue resolution for assigned client accounts. This role is focused on building strong operational understanding, developing consultative skills, and ensuring consistent execution of Client Delivery standards. The Client Delivery Specialist partners closely with Revenue Services, Client Success, Implementation, and other internal teams to translate operational data into meaningful client narratives, support issue resolution workflows, and reinforce EnableComp’s value across the client lifecycle. This role emphasizes developing sound judgment, structured problem analysis, and professional client communication, while operating under the guidance and escalation support of the Client Delivery Director.

Responsibilities

• Serve as a primary operational point of contact for assigned client accounts, supporting delivery between client expectations and internal operational execution
• Develop a working understanding of client contracts, workflows, service-line scope, and operational nuances
• Support the interpretation of operational data and trends to assist in client-facing discussions and reporting
• Lead/Participate in client meetings, operational touchpoints, and reviews
• Assist in identifying operational risks, emerging issues, and opportunities for improvement within assigned accounts
• Monitor operational performance indicators and inventory health to identify potential concerns or deviations from expectations
• Support root cause analysis efforts and contribute to structured action plans for issue resolution
• Track action items, follow-ups, and commitments to ensure accountability and timely resolution
• Escalate issues appropriately to the Client Delivery Director, providing clear context, analysis, and recommended next steps
• Support adherence to escalation protocols and documentation standards
• Prepare monthly operational reviews, reporting packages, and client-facing materials
• Draft meeting notes, summaries, and action item documentation for internal and client distribution
• Support post-meeting follow-up activities to ensure continuity and delivery across teams
• Contribute to the development of clear, professional client narratives grounded in operational facts
• Partner with Revenue Services teams to understand operational drivers, dependencies, and constraints
• Coordinate with Client Success, Implementation, and other internal stakeholders to support smooth transitions and ongoing delivery
• Participate in internal account reviews and briefings to maintain shared understanding of client status and priorities
• Ensure accurate and timely documentation of client interactions, updates, and escalations in CRM
• Participate in training, knowledge-sharing, and process improvement initiatives within Client Delivery
• Apply standardized methodologies for issue identification, documentation, and follow-up
• Other duties as assigned

Qualifications

• High School Diploma or GED required.
• 2–4 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
• Foundational understanding of operational workflows, data interpretation, and client support models
• Strong written and verbal communication skills with the ability to convey operational information clearly
• Demonstrated ability to manage multiple priorities, follow structured processes, and meet deadlines
• Comfort working in cross-functional environments with evolving priorities
• Experience in healthcare technology or RCM industry with understanding of complex claims processing
• Knowledge of hospital revenue cycle processes, insurance billing, and reimbursement methodologies
• Experience working at the intersection of operations and client-facing functions
• Timely and regular attendance
• Equivalent combination of education and experience will be considered.

Core Competencies

• Practices and adheres to EnableComp’s Core Values, Vision and Mission.
• Consultative mindset with a focus on problem-solving and continuous improvement
• Strong organizational skills and attention to detail
• Ability to receive feedback and apply it to improve performance and professional growth
• Professional presence appropriate for client-facing interactions
• Willingness to learn and adapt in a dynamic, evolving operational environment
• Ability to exercise sound judgment and elevate appropriately when needed

Equal Opportunity Employment

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.