Service Desk Agent

Compunnel, Inc.; Utah; On-site; USD 40,000 - 60,000; Full time

Job summary

Compunnel Inc. is seeking a Service Desk Agent to be the first point of contact for users, delivering exceptional customer service and resolving technical issues efficiently. The role requires strong communication and hands-on support for software and hardware across enterprise environments.

You will document incidents, strive for high first-call resolution, and work within a 24/7/365 operation. After-hours and weekend support may be required, with a focus on empathy and teamwork to improve

Qualifications

• Two to five years of related work experience in a complex, high-tech, fast-paced environment.
• Excellent customer service and communication skills.
• Ability to diagnose and resolve problems quickly in a complex environment.
• Willingness to work variable shifts, including evenings, weekends, and public holidays.

Responsibilities

• Provide phone support with strong customer service skills.
• Deliver high-quality end-user technical support for enterprise software and hardware.
• Assess, triage, research, and resolve incidents and requests in a 24/7/365 environment.
• Provide after-hours and weekend support as needed.
• Maintain accurate and detailed documentation at client, problem, and incident levels.
• Install, modify, run diagnostics, and repair computer hardware, peripherals, and software.
• Collaborate with internal teams to provide guidance and support while maintaining professionalism in challenging situations.

Skills

Customer service

Communication

Problem diagnosis

Independent work

Shift flexibility

Education

High school diploma or GED

Job description

Job Description

Job Summary The Service Desk Agent serves as the first point of contact for users calling the IT Service Desk. This role is responsible for delivering exceptional customer service, resolving technical issues efficiently, and ensuring accurate documentation. The Service Desk Agent leverages a knowledge base and technical expertise to achieve high levels of first-call resolution while identifying opportunities to streamline and automate processe s. Key Responsibilities Provi de phone support with strong customer service skills, including active listening, empathy, urgency, and conflict resolution Deliver high-quality end-user technical support for enterprise software and hardware Assess, triage, research, and resolve incidents and requests in a 24/7/365 environment Provide after-hours and weekend support as needed Maintain accurate and detailed documentation at client, problem, and incident levels Support all aspects of client computing needs via phone, online chat, or in person Create a positive customer support experience by building rapport and trust with end users Investigate, diagnose, resolve, and recover hardware/software problems Install, modify, run diagnostics, and repair computer hardware, peripherals, and software Collaborate with internal teams to provide guidance and support while maintaining professionalism in challenging situations Required Qualifications Exce llent customer service and communication skills Two to five years of related work experience in a complex, high-tech, fast-paced environment High school diploma or GED with relevant work experience Ability to diagnose and resolve problems quickly in a complex environment Self-motivated with the ability to work independently under pressure Willingness to work variable shifts, including evenings, weekends, and public holidays Preferred Qualifications P rior experience in a technical support role Strong teamwork focus, attention to detail, and positive attitu de Certifications None required; relevant technical certifications are a plu s Education: High School

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, rel