Remittance Processing Specialist III- Equipment Operator - 2nd Shift

Deluxe; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off & Holidays

Retirement Plan

Employee Stock Purchase Plan

Disability Insurance

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a Processing Specialist III to handle highly complex client processing tasks in a fast-paced environment in Charlotte, NC. The role emphasizes accuracy, deadlines, and effective communication across Operations.

Responsibilities include researching rejected payments, making informed transaction decisions, and ensuring client deadlines are met while maintaining quality and standards across processes.

Qualifications

• High School Diploma or equivalent and 1 year document processing experience.
• Good hand/eye coordination.
• Detail oriented and quality conscious.
• Able to meet tight deadlines and work under pressure.
• Clear, direct communication skills.
• Flexible schedule, including weekends, holidays, overtime and/or off shifts.
• Team player with good interpersonal skills.
• Ability to work well independently and with others.
• Ability to adapt to change and learn new processes as the business evolves.
• Must meet the Deluxe established standard minimums for productivity and accuracy.

Responsibilities

• Handles highly complex customers with unique, specific and/or challenging processing requirements.
• Performs look ups and additional research on rejected payments and paperwork.
• Higher level decision making on transactions.
• Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
• Communicate with all areas of Operations throughout the shift to assure deadlines are met.
• Customer contact to resolve issues and processes.
• Process work accurately and maintain performance output in accordance with department and client standards.
• Demonstrates a high-level knowledge of specific client requirements.
• Assist with Training & Controls for Quality Assurance.

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies - and we invest in you accordingly.

• We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies - and we invest in you accordingly.

• We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.

• Handles highly complex customers with unique, specific and/or challenging processing requirements.
• Performs look ups and additional research on rejected payments and paperwork.
• Higher level decision making on transactions
• Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
• Communicate with all areas of Operations throughout the shift to assure deadlines are met.
• Customer Contact to resolve issues and processes
• Process work accurately and maintain performance output in accordance with department and client standards
• Demonstrates a high-level knowledge of specific client requirements
• Assist with Training & Controls for Quality Assurance

Basic Qualifications

Education and Experience: High School Diploma or equivalent and 1 years experience in document processing.

• Good hand/eye coordination
• Demonstrated the capability to be extremely detail oriented and quality conscious
• Comfortable working with tight and floating deadlines
• Clear, direct communication skills
• Comfortable working in a fast-paced, deadline-oriented environment
• Flexible schedule, including weekends, holidays, overtime and/or off shifts
• Team player with good interpersonal skills
• Ability to work well independently and with others
• Ability to adapt to change and learn new processes as the business evolves
• Must meet the Deluxe established standard minimums for productivity and accuracy

Preferred Qualifications (PQs)

Education: High School Diploma or equivalent

Experience: 2 years of document processing

Additional Basic Qualifications

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].