Client Realtions Coordinator

Atlanta Divorce Law Group; Alpharetta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Atlanta Divorce Law Group in Alpharetta, GA, is seeking a Client Relations Coordinator to blend client experience, sales support, and administrative coordination on site. You will be a key contact during the prospective client's decision process and help create a compassionate, organized experience from first inquiry through transition to the legal team.

The role requires strong consultative sales, empathy, and attention to detail.

Qualifications

• High school diploma or equivalent is required.
• Strong interpersonal skills and empathy for clients in stressful situations.
• Experience in sales, client relations, intake, customer service, or a legal setting is preferred.

Responsibilities

• Conduct pending-hire calls and follow-up communications with prospective clients who have completed an initial strategy session but have not yet retained the firm.
• Use consultative sales skills to build trust, address non-legal concerns, reinforce value, and guide timely decisions.
• Maintain timely follow-up and document each contact, concern, outcome, and next step in the lead-management system.
• Coordinate the new-client transition between sales and legal teams and manage scheduling, deposits, and file setup.
• Support satellite offices and assist with firm events; ensure data accuracy for KPIs and reporting.
• Serve as backup to Intake Specialist and Office Coordinator as needed; protect client trust and firm reputation.

Skills

Rapport building

Consultative sales

Empathy

Customer service

Communication

Organization

Data entry

Team collaboration

Multitasking

Education

High school diploma

Tools

Microsoft Office

Email platforms

Calendaring tools

Adobe

CRM systems

Job description

Atlanta Divorce Law Group is a family law firm that has experienced tremendous growth since its inception in August 2016. In 2019, the firm won first place in the National Law Firm 500 Award for fastest-growing law firm, with growth of more than 1,400% from 2016 through 2019. The firm is committed to steady growth while maintaining a strong workplace culture grounded in challenging the status quo, servant leadership, compassion, continuous growth, integrity, and finding joy in what we do.

We seek driven, self-motivated, and self-managed professionals who are inspired by our mission to help clients empower themselves so they can live a life without regret. The firm's target client, brand experience, internal culture, and values work together to shape how we serve both prospective and existing clients.

Position Summary

Company Description

Atlanta Divorce Law Group is a family law firm that has experienced tremendous growth since its inception in August 2016. In 2019, the firm won first place in the National Law Firm 500 Award for fastest-growing law firm, with growth of more than 1,400% from 2016 through 2019. The firm is committed to steady growth while maintaining a strong workplace culture grounded in challenging the status quo, servant leadership, compassion, continuous growth, integrity, and finding joy in what we do.

We seek driven, self-motivated, and self-managed professionals who are inspired by our mission to help clients empower themselves so they can live a life without regret. The firm's target client, brand experience, internal culture, and values work together to shape how we serve both prospective and existing clients.

Position Summary

The Client Relations Coordinator is a full-time, on-site role that combines client experience, sales support, and administrative coordination. This person is often a key point of contact during a prospective client's decision-making process and helps create a compassionate, organized, and responsive experience from the first inquiry through the transition to the legal team.

A significant part of this role is conducting pending-hire follow-up calls after a prospective client has completed an initial strategy session but has not yet retained the firm. These conversations require thoughtful sales skills, confident and consistent follow-up, and exceptional empathy. The Coordinator must be able to listen carefully, understand concerns, explain the firm's value and next steps clearly, address non-legal questions appropriately, and help prospective clients make an informed decision without creating pressure or giving legal advice.

The role also supports the sales-to-legal transition, client communication, firm projects, operational maintenance, process and procedure updates, satellite offices, and firm leadership. Success requires strong ownership, sound judgment, attention to detail, and a genuine commitment to delivering an exceptional experience in the sensitive area of family law.

Key Responsibilities

• Conduct pending-hire calls and follow-up communications with prospective clients who have completed an initial strategy session but have not yet retained the firm.


• Use consultative sales skills to build trust, identify and address non-legal concerns or barriers, reinforce the firm's value, explain the hiring process and next steps, and guide prospective clients toward a timely decision while remaining compassionate and respectful.


• Maintain consistent, timely follow-up through the firm's established cadence; accurately document each contact, concern, outcome, and next step in the lead-management system.


• Track pending-hire activity and conversion-related key performance indicators, communicate trends and recurring objections to leadership, and support improvements to scripts, templates, and follow-up processes.


• Recognize the emotional and sensitive nature of divorce and family law matters; communicate calmly and empathetically while maintaining professional boundaries, confidentiality, and a clear distinction between administrative information and legal advice.


• Answer and route telephone calls with excellent customer service, represent the firm's mission and brand well, and protect team members' time by serving as an effective gatekeeper.


• Serve as the liaison between the sales and legal teams and facilitate a smooth new-client transition, including charging cards for security deposits, scheduling and calendaring initial strategy sessions, opening electronic client files in the client-management system, and ensuring required documents are uploaded.


• Communicate with clients and prospective clients promptly and professionally and collaborate with the acquisitions and legal teams to resolve administrative questions and support a consistent client experience.


• Coordinate the new-client gift process.


• Maintain lead-management software, including templates, automations, contact records, tasks, and related process updates.


• Enter and maintain accurate data used for firm key performance indicators and reporting.


• Update and maintain marketing and networking lists in the firm's online marketing systems and Google Drive.


• Support satellite offices and assist with firm events throughout the year.


• Assist with new initiatives, operational maintenance projects, and process and procedure updates for firm managers.


• Serve as backup to the Intake Specialist by screening prospective new clients when needed.


• Serve as backup for Office Coordinator responsibilities when that team member is absent.


• Perform other administrative and operational duties as assigned by the Director of Operations.


• Understand the firm's vision and mission and help ensure that day-to-day operations and the client experience consistently reflect them.

Qualifications

• Ability to build rapport and establish trust with prospective clients, clients, and team members.


• Strong consultative sales, follow-up, relationship-building, and objection-handling skills, with the ability to balance conversion goals and compassion.


• Exceptional empathy, emotional intelligence, discretion, and professionalism when communicating with people experiencing stressful or sensitive family circumstances.


• Excellent customer service, telephone etiquette, and written and verbal communication skills.


• Ability to communicate the firm's value and processes confidently without providing legal advice or making guarantees about outcomes.


• Strong organizational skills, attention to detail, and commitment to accurate and timely data entry.


• Ability to manage multiple priorities, follow established processes, and take ownership of follow-up tasks through completion.


• Proficiency with Microsoft Office, email and calendaring platforms, Adobe, and the ability to learn client-management and lead-management systems.


• Ability to work effectively within a collaborative, accountable team environment.


• Previous experience in sales, client relations, intake, customer service, professional services, or a legal setting is preferred.


• High school diploma or equivalent required.

Performance Expectations

• Provides prompt, compassionate, and professional communication at every stage of the prospective and current client experience.


• Completes pending-hire follow-up consistently and accurately in accordance with firm expectations.


• Supports the firm's sales and conversion goals while protecting client trust and the firm's reputation.


• Maintains complete and accurate records, meets deadlines, and follows through without requiring repeated reminders.


• Demonstrates the firm's core values and contributes positively to its culture and mission.

Bonus Structure

• Monthly bonus based on department performance. Eligible once through 90-day probationary period.