Client Programs & Operations Specialist

1338TRYON INC; Portland (OR); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

Recharge Days

Summer Fridays

Retirement plan

Job summary

1338Tryon is seeking a customer-focused role to manage client online stores, sourcing, and fulfillment in Portland, OR. This position supports account management, operations, and suppliers to ensure accurate orders, current stores, and proactive white-glove service for top brands.

You will identify new products, monitor program activity, and contribute to quarterly business reviews and program recommendations, driving timely delivery and client satisfaction.

Qualifications

• 2–5 years of experience in marketing operations, project management, customer service, e-commerce, fulfillment, account management, or related field.
• Strong communication skills with the confidence to communicate professionally at all levels.
• Ability to own and drive projects from start to finish.

Responsibilities

• Manage online stores and client portals, including product setup, pricing, and permissions.
• Coordinate product sourcing, fulfillment, and supplier communication to meet client specs.
• Provide proactive, white-glove customer service and timely updates to clients and internal teams.
• Prepare program updates, quarterly reviews, and recommendations to improve execution and growth.
• Own order processing, production timelines, proofs, and delivery through to final shipment.
• Track program activity, identify trends, and suggest assortment refreshes and improvements.

Skills

Customer service

E-commerce

Project coordination

Communication

Education

Bachelor's degree preferred

Job description

1338Tryon is seeking a customer-focused role to manage client online stores, sourcing, and fulfillment in Portland, OR. This position supports account management, operations, and suppliers to ensure accurate orders, current stores, and proactive white-glove service for top brands.

You will identify new products, monitor program activity, and contribute to quarterly business reviews and program recommendations, driving timely delivery and client satisfaction.