Client Programs Manager - Experience-Driven Impact

The Brooks Group; Greensboro (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The Brooks Group in Greensboro, NC is seeking a Program Manager to guide clients through planning and delivery of sales training programs, serving as the primary point of contact and keeping timelines aligned. This full-time, on-site role requires coordinating internal teams, vendors, and facilitators, managing multiple programs, and ensuring responsive, positive client experiences.

Bachelor's degree preferred; three years of PM or client-facing experience in professional services; strong

Qualifications

• Clear written and verbal communication skills.
• Strong organization, attention to detail, and sound judgment.
• Ability to work independently and collaborate across teams.
• Experience with Monday.com or other project management software.

Responsibilities

• Create a plan using an established implementation process for each client program, with milestones, responsibilities, and deadlines.
• Lead kickoff meetings and guide clients through program preparation, explaining information and decisions needed at each step.
• Coordinate clear, timely communication among clients, facilitators, internal teams, and vendors, and follow through on commitments.
• Manage several programs at once in a fast-paced environment; track progress, update project records, and communicate changes promptly.
• Anticipate and resolve scheduling, delivery, and client concerns; involve the right people when an issue needs support.
• Coordinate facilitator schedules, travel, and program milestones.
• Confirm practical details with clients and venues, including agendas, participant lists, room setup, audiovisual equipment, shipping, and international travel documentation when needed.
• Coordinate with printing partners and other vendors to produce and deliver training materials on schedule.

Skills

Client communication

Project management

MS Office

Monday.com

Education

Bachelor’s degree

Job description

The Brooks Group in Greensboro, NC is seeking a Program Manager to guide clients through planning and delivery of sales training programs, serving as the primary point of contact and keeping timelines aligned. This full-time, on-site role requires coordinating internal teams, vendors, and facilitators, managing multiple programs, and ensuring responsive, positive client experiences.

Bachelor's degree preferred; three years of PM or client-facing experience in professional services; strong