Client Program Specialist

Plus Relocation; Minneapolis (MN); Hybrid; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical plan

Dental and vision coverage

HSA with employer contributions

PTO and volunteer hours

Life/AD&D and disability insurance

EAP

Wellness incentives

Flexible work options

Job summary

Plus Relocation is seeking a Client Program Specialist in Minneapolis, MN with hybrid or US-based remote flexibility. You will lead client implementations, develop strategic program recommendations, and present to clients while leveraging AI tools to drive smarter mobility solutions.

Ideal candidates have 3+ years in global mobility or related fields, a college degree, and experience with Salesforce/CRM platforms. Strong communication and project management skills are essential.

Qualifications

• 3+ years in global mobility, client services, or related field
• CRM/program management experience preferred
• Experience with evaluating and presenting program data

Responsibilities

• Lead client implementation projects and technology rollouts from initiation to launch
• Develop client program strategies and deliver recommendations
• Present program materials and strategic deliverables to clients
• Conduct industry benchmarking, competitive analysis, and executive summaries
• Support program reviews including data prep and technology support
• Collaborate to integrate reporting data and trend insights into deliverables
• Apply AI-assisted tools to improve efficiency and accuracy of client outputs
• Uphold quality and brand standards across client materials
• Maintain accurate records in Plus systems

Skills

Client relationship management

Public speaking

Project management

AI tools awareness

Microsoft Office

Salesforce

SharePoint

Bilingual/communication

Education

College degree

PM certifications (GMS/CRP/PMP)

Tools

Salesforce

SharePoint

Job description

Location: Minneapolis, MN (Hybrid) or Remote (US-Based)

Job Title: Client Program Specialist

Job Type: Full-Time, Non-Exempt

Location: Minneapolis, MN (Hybrid) or Remote (US-Based)

About the Role

Every seamless relocation program has someone working behind the scenes to make it look easy. That's you. As a Client Program Specialist, you'll lead the projects, help shape the strategy, and turn research and data into recommendations that help some of the world's leading companies build better mobility programs.

One day you're running a technology rollout from kickoff to launch. The next you're digging into benchmarking data to inform a client's next big policy move, or presenting program recommendations straight to the client table. You'll partner closely with our Manager, Client Program Development, and team up with Client Relations, Business Development, and Marketing along the way, all while bringing AI assisted tools into the mix to work smarter and faster.

If you love leading projects from idea to launch, get energized by solving strategic puzzles, and want your recommendations to genuinely shape how leading companies relocate their people, we think you'll fit right in.

Essential Functions

• Lead client implementation projects and technology rollouts as project manager, coordinating system setup, kickoff calls, milestones, testing, and cross functional teams from initiation through launch
• Partner in the development of client program strategies by delivering consulting recommendations aligned to client objectives and industry best practices
• Prepare and present program materials, policy recommendations, and strategic deliverables to current and prospective clients
• Lead and support industry research, benchmarking, and reporting efforts, including competitive analysis, custom client benchmarks, and executive summaries that inform program strategy and support business development
• Support client program reviews, including Year End Reviews, data preparation, technology platform support, and ongoing program quality
• Collaborate with the Client Analyst to integrate reporting data, program metrics, and trend insights into client facing consulting deliverables and strategic reviews
• Proactively explore and apply AI assisted tools and emerging technologies to improve the efficiency, accuracy, and quality of client facing deliverables
• Uphold quality and brand standards across all client facing materials and proactively identify opportunities to strengthen processes and team efficiencies
• Maintain consistent and reliable attendance
• Maintain positive, professional relationships with clients and colleagues
• Proactively protect internal and external confidential information by complying with all security policies
• Maintain accurate "real time" records in all Plus systems

Qualifications

• Minimum 3 years of experience in global mobility, client services, project management, or a related field
• College degree preferred
• GMS, CRP, and/or PMP certifications preferred
• Experience with Salesforce, or comparable CRM/program management platforms, preferred

Required Skills and Abilities

• Strong client facing communication and relationship management skills; comfortable presenting and facilitating meetings with clients, CRDs, and technical stakeholders
• Ability to work effectively in a fast paced environment and manage multiple concurrent client engagements with competing deadlines
• Familiarity with AI tools and emerging technologies relevant to client program delivery
• Technical aptitude for configuring and troubleshooting platforms
• Strong project management skills, with the ability to establish milestones, coordinate across teams, and drive client timelines to completion
• Proficient in Microsoft Office applications; experience with SharePoint and Salesforce preferred
• Ability to challenge existing processes and bring a strategic, innovative approach to client program delivery
• Strong understanding of global mobility services, client program structures, and relocation industry benchmarking
• Self starter who works autonomously and proactively identifies gaps or risks in client programs and processes
• Strong attention to detail and commitment to accuracy across all client facing deliverables

Compensation and Benefits Summary

This role offers a salary range of $58,000 to $73,000 annually, based on experience and qualifications.

In addition to base salary, this position is eligible for:

• Annual discretionary profit sharing bonus
• Paid floating holiday
• 401(k) retirement contributions

Salary Range Note: This is a good faith estimate based on current benchmarks. Final compensation will be based on skills, experience, and internal equity.

General Benefits

• Multiple medical plan options with a significant portion of premiums paid by the company
• Dental and vision coverage
• Health Savings Account (HSA) with employer contributions
• Paid Time Off (PTO) and paid volunteer hours
• Company paid life, AD&D, short term and long term disability insurance
• Employee Assistance Program (EAP)
• Wellness incentives and strengths based development culture
• Flexible work options (hybrid or remote)

Why Plus Relocation?

Our mission is simple: Deliver Delight. That starts with how we treat our own team. At Plus, you'll join a values driven group of people who believe in the power of team, hold themselves to a standard of no excuses accountability, and genuinely care about doing right by our clients and each other. We invest in your growth, recognize your contributions, and support you with benefits that go beyond the basics.

Plus Relocation is an equal opportunity employer. This position is open to applicants across the United States. In accordance with applicable state pay transparency laws (including California, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, and Washington), the full salary range for this role is disclosed above.