Client Processing Specialist — Service & Solutions Expert

BNY Mellon; Jersey City (NJ); On-site; USD 52,000 - 85,000; Full time

Job summary

BNY Mellon in Jersey City is seeking a Specialist, Client Processing Representative to provide daily client service and transaction processing across internal and external clients. This role emphasizes clear communication, accuracy, and timely issue resolution to support client satisfaction.

The position requires strong problem solving, adaptability to a rotating schedule, and a proactive approach to learning about clients and BNY Mellon products.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 5–7 years of total work experience preferred.
• Comfortable speaking directly with clients.

Responsibilities

• Provide client service and support to internal and external clients daily.
• Update client accounts in a timely manner.
• Assist clients with moderately complex operational and technical issues.
• Learn about clients and BNY Mellon products.
• Monitor inquiries and escalate complex issues as needed.
• Contribute to initiatives to improve the client experience.

Skills

Client service

Communication

Problem solving

Education

High school diploma

Bachelor's degree preferred

Job description

BNY Mellon in Jersey City is seeking a Specialist, Client Processing Representative to provide daily client service and transaction processing across internal and external clients. This role emphasizes clear communication, accuracy, and timely issue resolution to support client satisfaction.

The position requires strong problem solving, adaptability to a rotating schedule, and a proactive approach to learning about clients and BNY Mellon products.