Client Platforms Engineer: IT Support & Solutions

DV Trading; Chicago, Northern (IL, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

Employer Paid Life & AD&D

Voluntary LTD

Flexible Vacation

401(k) with match

Job summary

DV Trading in Chicago is seeking a Client Platforms Engineer to join our IT support team. You will ensure smooth IT service delivery, resolve end-user issues promptly, and maintain a high standard of customer service while supporting DV Trading’s internal users.

You will be the first point of contact for requests, perform troubleshooting, manage incidents, and fulfill service requests in a fast-paced trading environment.

Qualifications

• 4+ years of experience in IT support or service desk roles.
• Strong knowledge of Windows, macOS and Linux operating systems.
• Familiarity with service desk ticketing systems and incident management workflows.
• Experience with endpoint management solutions (SCCM, Intune, Jamf).

Responsibilities

• Serve as the first point of contact for end-users via phone, email, Slack, or in-person.
• Identify and troubleshoot hardware, software, and application issues; escalate when needed.
• Follow incident management procedures and keep users informed of progress.
• Process service requests such as password resets, software installs, and access permissions.
• Document solutions and maintain knowledge base articles for self-service.
• Assist in IT asset management including inventory and licensing.
• Contribute to process improvements and cross-team collaboration.
• Provide exceptional customer service and clear communication to technical and non-technical stakeholders.

Skills

Service Desk Experience

Windows/macOS/Linux

Ticketing systems

On-call support

End-user support

Tools

SCCM

Intune

Jamf

Job description

DV Trading in Chicago is seeking a Client Platforms Engineer to join our IT support team. You will ensure smooth IT service delivery, resolve end-user issues promptly, and maintain a high standard of customer service while supporting DV Trading’s internal users.

You will be the first point of contact for requests, perform troubleshooting, manage incidents, and fulfill service requests in a fast-paced trading environment.