Client Platforms Engineer

DV Trading LLC; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Discretionary bonus

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life & AD&D

Retirement match

Flexible vacation

Job summary

DV Trading LLC in Chicago is seeking a Client Platforms Engineer to join our IT support team, providing exceptional end-user support and ensuring smooth IT services. You will be the first point of contact for end-users, troubleshoot issues, manage incidents, and fulfill service requests with a focus on customer service.

This role requires 4+ years in IT support, on-site in Chicago, with a base salary range of $100,000 to $130,000 and eligibility for a discretionary bonus and comprehensive

Qualifications

• 4+ years of IT service desk experience.
• Proficient with Windows, macOS, Linux.
• Experience with SCCM, Intune, Jamf.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for end-users via phone, tickets, email, Slack, or in person.
• Troubleshoot hardware, software, and application issues; escalate as needed.
• Manage incident handling and keep users informed on progress.
• Fulfill service requests including password resets and software installs.
• Document incidents, requests, and solutions; contribute to knowledge base.
• Assist in IT asset management and license allocation.
• Suggest process improvements; participate in training.
• Provide exceptional customer service and clear communication.
• Collaborate with IT teams to resolve complex issues.

Skills

Windows

macOS

Linux

Networking

IT fundamentals

Ticketing systems

Endpoint management

Customer service

Tools

SCCM

Intune

Jamf

Job description

About Us

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Overview

DV is looking for a highly motivated and customer-focused Client Platforms Engineer to join our dynamic Chicago IT support team. In this role, you will be responsible for providing exceptional technical support and assistance to DV Trading's end-users. Your primary goal will be to ensure the smooth functioning of IT services, resolve technical issues promptly, and deliver top-notch customer service.

Job Responsibilities

• First Point of Contact: Acting as the first point of contact for IT, you will be the point person for all issues and requests from end-users via phone, tickets, email, Slack, or in-person. You will ensure that all requests are acknowledged, logged, prioritized, and properly routed in our ticketing system.
• Technical Troubleshooting: Identify and diagnose hardware, software, and application problems. Resolve issues efficiently or escalate to the appropriate team for further investigation.
• Incident Management: Follow established procedures for incident management, ensuring timely and accurate resolution of technical problems while keeping the end-users informed of progress.
• Request Fulfillment: Handle service requests such as password resets, software installations, access permissions, and hardware configurations in a timely and efficient manner.
• Documentation: Maintain accurate records of all service desk interactions, including incidents and service requests. Document solutions and create knowledge base articles to facilitate self-service.
• IT Asset Management: Assist in managing IT assets, including inventory, tracking, and allocation of hardware and software licenses.
• Continuous Improvement: Actively participate in ongoing training and development to enhance technical skills and keep abreast of emerging technologies and best practices. Propose process improvements to enhance service delivery.
• Customer Service: Provide exceptional customer service, demonstrating strong interpersonal skills and empathy while dealing with end-users.
• Communication: Communicate effectively with both technical and non-technical stakeholders, translating technical concepts into understandable language.
• Team Collaboration: Collaborate with other IT teams to resolve complex technical issues and ensure smooth coordination in handling IT projects.

Requirements

• 4+ years of experience as a Service Desk Engineer or similar role in an IT support environment
• Solid knowledge of IT fundamentals, including operating systems (Windows, macOS, Linux), software applications, hardware, and networking concepts
• Familiarity with service desk ticketing systems and incident management procedures
• Experience with endpoint management solutions such as: SCCM, Intune, Jamf
• Strong problem-solving and analytical skills with a keen eye for detail
• Excellent communication and interpersonal skills with a customer-oriented approach
• Ability to work well under pressure and manage multiple tasks simultaneously
• Willingness to work on-call rotation, including weekends and holidays, to ensure 24/7 coverage
• Ability to work in our Chicago office 5 days a week

Benefits

• Discretionary bonus eligibility
• Medical, dental, and vision insurance
• HSA, FSA, and Dependent Care Options
• Employer Paid Group Term Life and AD&D insurance
• Voluntary LTD, Life & AD&D insurance
• Flexible Vacation policy
• Retirement plan with employer match

DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.

The range below reflects the expected base salary for this position. It represents a good‑faith estimate of the base pay we anticipate offering, with actual compensation determined by your experience, education, skills, and performance throughout the interview process. This role is also eligible for a discretionary bonus (at DV Trading's discretion) and DV Trading's benefits package, including the benefits listed above.

Base Salary Range $100,000—$130,000 USD