Client Partnership Manager

Flex Marketing; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading marketing agency in the United States is seeking a Client Partnership Manager to oversee client accounts and ensure successful campaign delivery. The ideal candidate will have 5-7 years in healthcare marketing, strong project management skills, and the ability to work in a remote environment. Responsibilities include managing timelines and budgets, driving client relationships, and integrating AI tools into workflows. This is a full-time position involving periodic travel for client meetings.

Qualifications

• 5-7 years of experience in a healthcare advertising or marketing agency.
• Proven experience supporting pharma, biotech, and/or medical device brands.
• Demonstrated ability to manage multiple workstreams and timelines.

Responsibilities

• Lead execution of multichannel campaigns across healthcare audiences.
• Support client scopes and oversee delivery of tactics.
• Monitor project health and raise flags early for any risks.

Skills

Organizational skills

Client-facing skills

Project management

Attention to detail

Financial acumen

Education

Bachelor’s degree in marketing, communications, or related field

Tools

Workfront

Asana

Monday

Job description

Direct message the job poster from Flex Marketing

As Client Partnership Manager you’ll play a key role in servicing our growing client roster by overseeing day-to-day account operations, cultivating strong client relationships, and ensuring flawless delivery of strategic and creative work. Reporting into one of our client partnership executives, you will bridge standard account service and project management functions into one resource. You will serve as a key liaison between clients, internal teams, and external partners, driving the development of effective healthcare marketing initiatives across pharmaceutical, biotech, and medical device brands. You will be an operational lead for your clients—building trust, offering guidance, and helping grow their business—while simultaneously overseeing internal workflows, project timelines, routes, and budgets. You’ll partner closely with internal teams to keep every project moving, anticipate needs, and help FLEX to scale without losing its nimble spirit.

This is a full-time, remote position within the United States. Periodic travel for in-person agency summits and client meetings will be required.

Who This Role Is For

This role is ideal for a mid-level account person with excellent organizational skills, or a senior-level project manager who enjoys interacting directly with clients. This individual will have an entrepreneurial drive, thrive in a dynamic environment, and demonstrate attention to detail across multiple initiatives.

Key Responsibilities

• Lead and support the execution of multichannel campaigns across healthcare professional and consumer audiences
• Partner with our team to build client scopes, project briefs and oversee the delivery of tactics as specified to drive completion of day-to-day client tasks
• Work closely across functions to deliver projects that are aligned with our clients’ business objectives, timelines, and budget
• Oversee the client MLR/PRC submission process, ensuring materials are submission‑ready, timelines are met, and feedback is efficiently incorporated
• Lead and support client status and project calls collaborating with clients and internal team members
• Ensure the work delivered is aligned to client‑approved briefs and executed with excellence
• Maintain and oversee client calendars, scheduling reviews, deliverables, and feedback loops
• Manage internal client routing systems and reviews—ensuring team members provide timely input and revisions with minimal bottlenecks
• Capture and provide clear, actionable client feedback and direction for FLEX multidisciplinary teams
• Monitor project health and raise flags early when timelines, budgets, or quality are at risk
• Actively champion and integrate AI tools and emerging technologies into our operations
• Partner closely with internal teams to activate work that meets business goals while reflecting our FLEX standards and model of adaptability and efficiency

What You Will Bring

• Bachelor’s degree in marketing, communications, advertising, or a related field
• 5-7+ years of experience in a healthcare advertising or marketing agency
• Proven experience supporting pharmaceutical, biotech, and/or medical device brands, including campaign development and execution
• Demonstrated ability to manage multiple workstreams simultaneously—balancing timelines, budgets, scope, and quality
• Experience leading projects through MLR/regulatory review processes, including revisions and approvals
• Strong client-facing skills, with the ability to build trust, manage expectations, and provide clear strategic guidance
• Excellent written, verbal, and presentation skills, with comfort translating client feedback into actionable direction
• Experience leading and coordinating cross‑functional teams (strategy, creative, media, analytics, etc.) to deliver integrated work
• High level of organization and attention to detail; able to anticipate risks and course‑correct proactively
• Comfort working in a fully remote environment, using project management and collaboration tools to keep teams aligned
• Financial acumen, including experience tracking budgets, monitoring burn, and flagging scope or resourcing issues early
• Curiosity and adaptability, with interest in emerging technologies and AI‑enabled workflows to improve efficiency and output

Bonus Points If You Have

• Experience in oncology
• Product launch expertise
• Prior experience in a fast‑growing or entrepreneurial agency environment
• Familiarity with common agency project management tools (e.g., Workfront, Asana, Monday)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

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