Account Supervisor

The Grovery; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) match after 9 months

Full Medical provided

Dental/vision/FSA options

Generous PTO and holidays

Mentorship and professional dev

Craft-focused team culture

Job summary

The Grovery is seeking an experienced Account Supervisor, Healthcare & Patient Services to lead key client relationships in the life sciences space. You will bring deep healthcare knowledge, strategic thinking, and a proven track record of delivering value across patient support programs, access, and reimbursement.

This remote/hybrid role with a Lambertville office presence combines proactive leadership with collaboration across strategy, creative, digital, and project teams to ensure

Qualifications

• 5–8+ years of experience in account management, healthcare marketing, patient support services, or a related field.
• Strong written and verbal communication skills with a client-focused mindset.
• Ability to lead cross-functional teams and manage multiple client programs.

Responsibilities

• Own client relationships: Build trust, understand objectives, anticipate needs, and ensure exceptional service.
• Bring healthcare expertise: Apply knowledge of patient support, access, reimbursement, and patient journey.
• Lead with accountability: Take responsibility for commitments and deliver on promises.
• Connect strategy to execution: Translate client challenges into clear guidance for teams.
• Think beyond the assignment: Identify opportunities to improve experiences and outcomes.
• Collaborate across disciplines: Align strategy, creative, digital, and project teams.

Skills

Strong writer

Exceptional communicator

Proactive

Team collaboration

Tools

Google Slides

PowerPoint

Job description

Account Supervisor, Healthcare & Patient Services

The Grovery · Creative Consultancy

Lambertville, NJ

October 2026

About The Grovery

The Grovery is a creative consultancy that helps brand partners grow from the inside out. We blend the strategic depth of a consulting firm with the creative power of an agency- aligning operations, marketing, and sales so our partners see measurable brand growth. We work with curious minds who care about doing the right thing, owning excellence, and co-creating fearlessly with clients and teammates.

Our Values: C.R.E.A.T.E.

• Collaboration: We thrive in a spirit of co-creation — we listen to each other’s insights and combine our expertise to achieve shared goals.
• Results-Oriented: We bring imaginative thinking and creative problem-solving to drive growth and success together.
• Excellence: We hold ourselves to the highest standards, define responsibilities clearly, and take ownership of results.
• Adaptability: We stay flexible and responsive as circumstances change.
• Trust: We build trust through transparency and open communication.
• Empathy: We work to deeply understand each other’s perspectives, challenges, and aspirations.

The Role

The Grovery is looking for an experienced Account Supervisor, Healthcare & Patient Services who brings together two essential strengths: exceptional account leadership and a deep understanding of the life sciences and healthcare ecosystem. We're looking for someone who understands this world—not just the marketing side,but the broader ecosystem of patients, providers, payers, pharmaceutical manufacturers, and the organizations that support them. Someone who can see the bigger picture, connect the dots, and bring meaningful insight to the table. And just as importantly, someone who knows how to run an account.

What You’ll Do

As an Account Supervisor, you'll be a trusted partner to our clients and an active

contributor to the teams delivering their work. You'll:

• Own client relationships: Build trust, understand business objectives, anticipate needs, and ensure exceptional service.
• Bring healthcare expertise: Apply your knowledge of patient support, market access, reimbursement, and the patient journey to inform smarter solutions.
• Lead with accountability: Take responsibility for commitments, manage expectations, solve problems, and ensure things get done.
• Connect strategy to execution: Translate complex client challenges into clear direction for our strategy, creative, digital, and project teams.
• Think beyond the assignment: Identify opportunities to improve client experiences, strengthen programs, and deliver greater business value.
• Collaborate across disciplines: Help create the internal alignment that makes great work possible.

Who You Are

• Personable and easy to work with — people trust you and enjoy collaborating with you
• Proactive. You don’t wait to be told what to do; you ask questions, look for the next step, and take initiative
• A strong writer — clear, concise emails, notes, and recaps are second nature
• Comfortable working in Google Slides and/or PowerPoint, with an eye for clean, clear layouts
• Comfortable in a fast-moving consultancy, juggling multiple asks, bringing order to chaos, and communicating early when something’s off
• Confident participating in strategic business conversations—not simply managing the resulting assignments
• An exceptional communicator with organizational, and problem-solving skills
• Takes a proactive, accountable approach to work, with the judgment to make decisions and the initiative to follow through
• 5–8+ years of experience in account management, healthcare marketing, patient support services, or a related field
• Demonstrated experience managing complex client relationships in life sciences or healthcare
• Strong working knowledge of the pharmaceutical ecosystem, including patient support programs, access, reimbursement, and patient engagement
• Experience working with pharmaceutical brands, healthcare agencies, patient services organizations, or related consultancies
• Understanding of agency operations, project scopes, budgets, timelines, and deliverables
• Experience with hub services, specialty pharmacy, MLR review processes, patient journey mapping, and healthcare technology is especially valuable

Location & Working Style

Remote / hybrid. We value presence when it matters for clients and collaboration, and

flexibility for focused work. Office is in Lambertville PA where we work 2 days a week.

• 401(k) match after 9 months
• Full Medical provided, employee optional dental, vision, and FSA
• Generous PTO and holiday time
• Hands-on mentorship and support for professional development and certifications
• A team that takes craft seriously and still makes room for real life