Director, Client Services

Inizio; Philadelphia (Philadelphia County); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid remote/in-office role

Private Medical Plan and LifeInsurance

23 days leave + holidays

Job summary

Inizio Engage XD is seeking a senior healthcare communications leader to take ownership of key pharmaceutical client relationships and oversee multi-million-dollar accounts. You will mentor teams, shape campaigns and drive opportunities for growth, collaborating with strategy, creative and production colleagues.

You will report to the Head of Client Engagement, North America, and partner with business development to win new work while ensuring strong delivery and client satisfaction.

Qualifications

• Significant senior client services/account leadership experience within a healthcare communications agency environment.
• Experience growing strategic client relationships.
• Experience leading complex, high-value accounts and overseeing multiple client programmes.
• Confidence working with senior client partners, including executive leadership teams.
• Experience developing account growth plans and identifying new commercial opportunities.

Responsibilities

• Manage a portfolio of healthcare and pharmaceutical client accounts.
• Build trusted relationships with senior partners, including C-suite leaders.
• Identify opportunities to expand existing partnerships and introduce new services.
• Work with business development colleagues to win new work and grow new client relationships.
• Develop account plans that support long-term client growth.
• Lead strategic client conversations, business reviews and planning meetings.
• Turn client briefs into clear relevant plans for delivery teams.
• Partner with creative, strategy, production and specialist teams to develop the right solutions.
• Lead and support pitches for new opportunities.
• Mentor Account Directors and wider account teams, helping them develop and succeed.
• Be the senior escalation point for client issues, finding practical solutions when challenges arise.
• Manage account forecasting, revenue and profitability, ensuring projects are commercially successful.
• Ensure projects are resourced and delivered to a high standard by working with operations.

Skills

Relationship building

Strategic account leadership

Healthcare/pharma comms

Business growth mindset

Pitching & proposals

Job description

Are you a senior healthcare communications agency leader who loves building client relationships, shaping campaigns and turning client challenges into creative opportunities?

You will have a background in pharmaceutical or healthcare communications and integrated campaigns.

You'll have spent your career close to the work – understanding client briefs, partnering with creative and strategy teams, shaping communications and campaigns, presenting ideas and ultimately helping clients achieve their objectives.

This is a senior client leadership role where you'll take ownership of some of our most important pharmaceutical and healthcare relationships. You'll oversee a portfolio of multi-million-dollar accounts, strengthen existing partnerships and identify opportunities to grow those relationships through new ideas, campaigns and capabilities..

You will report into the Head of Client Engagement, North America

What you'll do

• Manage a portfolio of healthcare and pharmaceutical client accounts.
• Build trusted relationships with senior partners, including C-suite leaders.
• Identify opportunities to expand existing partnerships and introduce new services.
• Work with business development colleagues to win new work and grow new client relationships.
• Develop account plans that support long-term client growth.
• Lead strategic client conversations, business reviews and planning meetings.
• Turn client briefs into clear relevant plans for delivery teams.
• Partner with creative, strategy, production and specialist teams to develop the right solutions.
• Lead and support pitches for new opportunities.
• Mentor Account Directors and wider account teams, helping them develop and succeed.
• Be the senior escalation point for client issues, finding practical solutions when challenges arise.
• Manage account forecasting, revenue and profitability, ensuring projects are commercially successful.
• Ensure projects are resourced and delivered to a high standard by working with operations.

What do you need to have...

You'll have 8+ years' experience within a healthcare or pharmaceutical communications, advertising, medical communications, integrated marketing or experiential agency.

A strong healthcare communications/campaign background is essential We're looking for someone who understands how great agency work gets made – from the initial client brief and strategic thinking through creative development, presentation, production and delivery.

• Significant senior client services/account leadership experience within a healthcare communications agency environment.
• Experience growing strategic client relationships.
• Experience leading complex, high-value accounts and overseeing multiple client programmes.
• Confidence working with senior client partners, including executive leadership teams.
• Experience developing account growth plans and identifying new commercial opportunities.
• Commercial awareness, including forecasting and portfolio management.
• Comfortable leading diverse teams and influencing partners across an organisation.
• A collaborative leadership style with experience developing others.
• A curious and creative mindset – someone who naturally asks "what else could we do?"

Just a few of our benefits...

• Great compensation package
• 23 days' personal leave plus public holidays and volunteering leave
• Private Medical Plan and Life Insurance

A bit about us...

Engage XD is an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the creation and delivery of live and virtual experiences, film, digital, and immersive content.

Our family of brands is made up of: Emota, Forty1 and Nazarѐ.

We believe in our values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing and we will ask you how your personal values align to our values

#LIML

This is a hybrid remote/in-office role.

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.