Client Partner: SaaS Adoption & Account Growth

Hb Next; Lawrenceville (GA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

HB NEXT, headquartered in Lawrenceville, GA, is seeking a Client Partner to manage a portfolio of client accounts and ensure on-time delivery of CPP services. You will be the primary contact for both operational and executive stakeholders to support software adoption and high-quality consulting.

The role emphasizes strong communication skills, meticulous organization, and the ability to manage multiple priorities. In-office position with potential hybrid work after training.

Formación

• 3–5 years of experience in account management, client services, or customer success.
• Proven ability to independently manage a book of clients.
• Strong communication skills and attention to detail.

Responsabilidades

• Manage a portfolio of client accounts with full ownership of relationship health, satisfaction, and retention
• Serve as the primary point of contact and escalation point for clients at the operational and executive levels
• Oversee delivery of CPP services, partnering with internal teams to ensure accurate, on-time results
• Drive client onboarding and adoption of HB NEXT SaaS solutions.
• Track and report on KPIs and program outcomes, leading regular client reviews
• Identify opportunities for renewals and account growth
• Occasional travel to client sites is required

Conocimientos

Account management

Client services

Customer success

Strong communication

Organization

Herramientas

Microsoft Office Suite

Descripción del empleo

HB NEXT, headquartered in Lawrenceville, GA, is seeking a Client Partner to manage a portfolio of client accounts and ensure on-time delivery of CPP services. You will be the primary contact for both operational and executive stakeholders to support software adoption and high-quality consulting.

The role emphasizes strong communication skills, meticulous organization, and the ability to manage multiple priorities. In-office position with potential hybrid work after training.