Client Partner/Account Manager

Hb Next; Lawrenceville (GA); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

HB NEXT, headquartered in Lawrenceville, GA, is seeking a Client Partner to manage a portfolio of client accounts and ensure on-time delivery of CPP services. You will be the primary contact for both operational and executive stakeholders to support software adoption and high-quality consulting.

The role emphasizes strong communication skills, meticulous organization, and the ability to manage multiple priorities. In-office position with potential hybrid work after training.

Formación

• 3–5 years of experience in account management, client services, or customer success.
• Proven ability to independently manage a book of clients.
• Strong communication skills and attention to detail.

Responsabilidades

• Manage a portfolio of client accounts with full ownership of relationship health, satisfaction, and retention
• Serve as the primary point of contact and escalation point for clients at the operational and executive levels
• Oversee delivery of CPP services, partnering with internal teams to ensure accurate, on-time results
• Drive client onboarding and adoption of HB NEXT SaaS solutions.
• Track and report on KPIs and program outcomes, leading regular client reviews
• Identify opportunities for renewals and account growth
• Occasional travel to client sites is required

Conocimientos

Account management

Client services

Customer success

Strong communication

Organization

Herramientas

Microsoft Office Suite

Descripción del empleo

Headquartered in Lawrenceville, Georgia, HB NEXT has been a trusted partner to the construction industry since 1999. We deliver innovative safety and compliance solutions that help our clients—and their employees, contractors, and subcontractors—stay ahead of an ever‑evolving OSHA, EPA, and DOT landscape. Our team values accountability, collaboration, and a commitment to excellence in everything that we do.

The Client Partner acts as an Account Manager and is responsible for owning and supporting a portfolio of client accounts, serving as the primary point of contact for day-to-day program execution. This role ensures that services outlined in each Compliance Partner Program (CPP) are delivered accurately, consistently, and on time.

The Client Partner works closely with clients and internal HB NEXT teams to understand operational and technical needs, support successful software adoption, and deliver high-quality consulting and administrative services. Strong communication skills, attention to detail, and the ability to manage multiple priorities are key to success in this role.
This is an in-office position based in Lawrenceville, GA, not a remote role. After successfully completing the training period, there may be an opportunity to work from home one day per week.

Key Responsibilities

• Manage a portfolio of client accounts with full ownership of relationship health, satisfaction, and retention
• Serve as the primary point of contact and escalation point for clients at the operational and executive levels
• Oversee delivery of CPP services, partnering with internal teams to ensure accurate, on‑time results
• Drive client onboarding and adoption of HB NEXT SaaS solutions.
• Track and report on KPIs and program outcomes, leading regular client reviews
• Identify opportunities for renewals and account growth
• Occasional travel to client sites is required

Qualifications

• 3–5 years of experience in account management, client services, or customer success
• Proven experience independently managing your own book of clients
• Strong communication skills, including leading client calls and meetings
• Highly organized, with the ability to manage multiple accounts and priorities
• Proficiency in Microsoft Office Suite
• Experience with SaaS or technology-enabled service

What Success Looks Like

• Strong client retention and renewal rates across the assigned portfolio
• On-time, accurate delivery of CPP services and deliverables
• Increased software adoption and engagement among assigned clients
• Positive client feedback and satisfaction