Client Partner – Retail & Consumer Goods (RCG)

Bristlecone; California; On-site; USD 180,000 - 260,000; Full time

Job summary

Bristlecone in California seeks an experienced Client Partner for Retail & Consumer Goods to lead a portfolio of accounts, grow relationships, and ensure delivery excellence.

You will engage with senior executives, drive organic growth, manage contracts and profitability, and mentor teams across matrix environments. If you bring a decade of client leadership and a strong business acumen in Retail/CPG, join Bristlecone to shape strategic engagements.

Qualifications

• Unparalleled client relationship skills and business acumen.

Responsibilities

• Proven track record of creating happy customers and growing client relationships.
• Own a portfolio of accounts with leadership and direction focused on delivering value and quality.
• Mentor employees to elevate growth opportunities and develop top talent.
• Engage with C-level clients to craft engagement strategies and strengthen relationships.
• Oversee all commercial aspects including contracts, pricing, profitability, internal revenue and forecasting.
• Plan and forecast revenue growth to meet net revenue and margin targets.
• Develop growth and account plans and strategies to improve client results.

Education

Bachelor's degree

Job description

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

Learn more at www.bristlecone.com

Equal Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Job Title: Client Partner – Retail & Consumer Goods (RCG)

Job Summary

We are seeking an experienced Client Partner – Retail & Consumer Goods (RCG) to join our growing team.

The Client Partner is the CEO of a portfolio of accounts who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships.

This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas.

The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their client’s business to meet financial and client satisfaction targets.

Key Responsibilities

• Proven track record of creating happy customers. Own overall client satisfaction and the continuing growth and evolution of the clients. Accomplished by driving successful delivery of work product and cultivating strong client relationships.
• Responsible for a portfolio of accounts:
• Leadership and direction focused on delivering value, ensuring quality. Also, responsible for mentoring employees to elevate opportunities for growth.
• Executive engagement, client expectations, value reinforcement, cross-sell, required to be strategic about engagement strategies that lead to relationship building at C-level.
• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively "on-board" new client relationships.
• Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.
• Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.

Qualifications:

• Relevant undergraduate degree required with advanced degree preferred.
• Unparalleled client relationship skills and business acumen – you must be able to earn Trusted Advisor status with all clients.
• At least 10 years of experience in presenting to and working with senior level client contacts.
• At least 5 years recent experience in growing and managing customers within the Retail and Consumer Goods (RCG) industry.
• Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.