Client Partner - Retail

Brillio; Bentonville (AR); On-site; USD 120,000 - 160,000; Full time

Job summary

Brillio is hiring a Client Partner for North America to drive sales and business development strategies and manage executive relationships with a marquee consumer/retail client.

The role focuses on advancing customer experience and revenue growth by establishing and maintaining senior-level client relationships and positioning Brillio as a strategic IT partner.

Qualifications

• Customer advocacy to drive customer success on stated and unstated priorities with strategic guidance and market-leading solutions.
• Owner’s mindset: deeply committed to Brillio’s success and makes decisions in the firm’s best interest.
• Innovation ethos: embraces ambiguity and relentless experimentation to challenge practices and enable growth.
• Execution with pace: delivers high-quality results with agility amid changing expectations.
• Big picture thinking: defines shared success and sets bold targets for the team.
• Winning through teams: fosters collaboration and raises the team’s game to create a winning formula.

Responsibilities

• Establishing and managing the client relationship at all levels.
• Establishing and building trust and leverage client context by understanding client goals and culture.
• Positioning Brillio as a strategic IT partner and identifying new partnership avenues to deliver within the account.
• Managing the account P&L and high-level delivery responsibility.
• Mapping Brillio’s capabilities to the client’s requirements.
• Building newer relationships with one of the marquee Fortune 100 customers.

Skills

Customer advocacy

Owner’s mindset

Innovation ethos

Execution with pace

Big picture thinking

Winning through teams

Job description

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity and Orogen Group, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.

With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 5500 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients.

The role:

The Client Partner position is a key role within the Brillio Customer Success team for North America, responsible for helping drive sales and business development strategies, and executive relationships for one of our most strategic Consumer/Retail based client.

In this role, the candidate will be responsible for assisting with driving customer experience and revenue growth. The individual will be responsible for helping the team establish and maintain relationships with the client.

With Brillio’s strong presence and our entrepreneurial culture, this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field.

Responsibilities:

• Establishing and managing the client relationship at all levels
• Establishing and building "trust" and leverage client context by understanding client's overall business goals and culture
• Positioning Brillio as a Strategic IT partner and identifying new avenues for Brillio to partner, implementing and delivering within the account.
• Managing the account P&L & high-level delivery responsibility
• Mapping Brillio’ s capabilities and solutions to client’s requirements.
• Build newer relationships with one of the marquee Fortune 100 customer.

Candidates should demonstrate the below listed critical leadership qualities:

• Customer Advocacy - Ensures customer success on stated and unstated business priorities through strategic advice and market leading solutions.
• Owner’s Mindset - Is passionate about Brillio’s business, deeply committed to its success and makes decisions that are in the best interest of the firm.
• Innovation Ethos - Embraces ambiguity and adopts relentless experimentation to challenge current practices and enable continuous growth.
• Execution with Pace - Displays agility to deliver high quality results in the face of changing stakeholder expectations.
• Big Picture Thinking - Creates a common definition of shared success and sets bold targets that inspire the team towards new horizons.
• Winning Through Teams - Enables a culture of collaboration and empowers teams to "raise their game” in order to create a winning formula.