Client Partner - Key

FranklinCovey; Northern (KY); Hybrid; USD 245,000 - 280,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA

Employee stock purchase program

401(k)

Paid time off

Holiday pay

Job summary

FranklinCovey, the world’s leading leadership and organizational performance partner, seeks a Key Account Manager to cultivate and expand relationships with large client organizations. You will drive revenue growth through upselling, cross-selling, and closing renewals to ensure long-term client satisfaction.

The ideal candidate has 7+ years in account management, a proven track record with enterprise accounts, strong communication and negotiation skills, and the ability to work independently in

Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field
• 7+ years of experience in account management, sales, or business development
• Experience with large enterprise accounts and renewals

Responsibilities

• Build and maintain relationships with key stakeholders within assigned accounts
• Identify upsell/cross-sell opportunities and drive revenue growth
• Collaborate with teams to align solutions with client needs
• Monitor account performance and report on pipeline and trends
• Manage contract renewals to ensure client satisfaction and retention

Skills

Client Relationship Management

Negotiation

Communication

Analytical skills

Independent work

Education

Bachelor's degree

Advanced degree

Tools

CRM software

Microsoft Office

Job description

We give strategy the human edge™.

FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com

Title: Key Account Client Partner

Global Title: Client Partner - Key

Division & Department: Enterprise Client Success

Status: Full-Time Exempt

Reports to: Managing Director, Key Accounts

Location: Remote – Anywhere in the contiguous United States

Compensation: Anticipated compensation for this position is an OTE of $245-280k* split 60/40 between base/commission.

Date Posted: 9/3/2026**

Job Summary

As the Key Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ over 25,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction. The ideal candidate will have a strong understanding of Key-level client needs and a proven track record of managing complex accounts.

Essential Job Functions

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Key accounts to foster trust and loyalty.

• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.

• Strategic Planning: Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.

• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.

• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.

• Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.

• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field

• 7+ years of experience in account management, sales, or business development

Preferred Skills & Experience

• 7+ years of experience in a Key environment

• Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets

• Strong understanding of Key client needs and market trends within relevant industries

• Excellent communication, negotiation, and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

• Proficiency in CRM software and Microsoft Office Suite

• Strong analytical and problem-solving skills, with a results-oriented mindset

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

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