Account Manager

Journey Clinical; United States; Remote; USD 68,000 - 78,000; Full time

Job summary

A leading company in mental health is seeking a passionate team player for a role focused on supporting therapists and enhancing patient care through psychedelic-assisted psychotherapy. The ideal candidate will have experience in account management or customer success and a commitment to high-quality customer care. This remote position offers competitive salary, flexible hours, and opportunities for growth in a collaborative environment dedicated to transforming mental health care.

Benefits

Competitive salary plus quarterly bonuses

Flexible, remote working hours

401k match and health benefits

Growth opportunities and autonomy

Clear career advancement paths

Qualifications

• 2-5+ years of experience in account management, customer success, or sales.
• Comfort working remotely in a fast-paced telehealth startup environment.

Responsibilities

• Build and maintain relationships with mental health providers and clinics.
• Ensure seamless onboarding and engagement of therapists.
• Monitor the member journey to identify issues and improvement opportunities.

Skills

Communication

Data-driven

Customer-first mindset

Education

Licensure as a mental health provider

Tools

CRM tools

Google Suite

Sales enablement tools

Job description

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP).

Our patient-centered collaborative care model involves licensed psychotherapists in our network providing psychotherapy, while Journey Clinical's in-house medical team manages patient eligibility, treatment plans, and outcome monitoring. Our platform supports psychotherapists passionate about PAP by providing the infrastructure and support needed to become empowered KAP providers, thereby enabling higher standards of patient care and improved clinical outcomes.

We recently closed a successful Series A round led by Union Square Ventures, and are backed by top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass (co-founder of Andela), Edvard Engesæth, MD (co-founder of Nurx), and Hans Gangeskar (co-founder of Nurx).

We are committed to building an inclusive and open-minded workplace where you can grow and collaborate with a diverse team of high performers. Our team combines extensive experience in business and healthcare. We are mission-driven, striving to create a stimulating, ethical, rewarding, and fun environment. Together, we are working at the forefront of a groundbreaking field that is reshaping mental health and making a direct impact on people's lives.

We are seeking a passionate, detail-oriented team player with strong communication skills, 2-5+ years of experience in account management, customer success, or sales. The ideal candidate is comfortable with data-driven, results-oriented performance metrics, experienced with CRM tools, Google Suite, and sales enablement tools such as Calendly and Sales Msg. A customer-first mindset, deep work ethic, and dedication to high-quality customer care are essential. Comfort working remotely in a fast-paced telehealth startup environment is also required. An interest in psychedelic-assisted psychotherapy and mental health transformation is important; experience in the mental health industry and licensure as a mental health provider are bonuses.

Here's What You'll Do Day to Day:

• Serve as a driving force and accountability partner for Member Therapists at Journey Clinical.
• Meet Members where they are and ensure they experience the full value of their membership.
• Enable therapists' practice activation and deepen engagement in JC services.
• Share feedback and insights to generate new product ideas and improvements.
• Collaborate with your manager and cross-functional teams to improve processes, escalate issues, and document responses for better service.

Responsibilities:

• Build and maintain relationships with mental health providers, clinics, and partner organizations.
• Ensure seamless onboarding and engagement of therapists.
• Confirm completion of key milestones like onboarding, training, peer learning, patient referrals, and session scheduling.
• Use data workflows to prioritize tasks based on metrics like referral volume and session counts.
• Monitor the member journey to identify issues and improvement opportunities.
• Coordinate with support teams to ensure members have necessary resources.
• Maintain compliance with HIPAA and mental health data standards.

Success Metrics:

• Member therapist retention rate
• Activation rate post-onboarding
• Number of patient referrals and completed visits
• Net Promoter Score (NPS)

What We Offer:

• Competitive salary plus quarterly bonuses
• Flexible, remote working hours
• 401k match and health benefits
• Growth opportunities and autonomy
• Clear career advancement paths
• Work with industry-leading experts in a collaborative, disciplined, and fun environment
• The chance to impact mental health by advancing psychedelic-assisted psychotherapy, helping over 100 million people suffering from depression and anxiety in the US.

$68,000 - $78,000 a year

We value diversity and are an Equal Opportunity Employer. We consider applicants regardless of race, color, religion, sex, orientation, national origin, age, disability, genetics, or other protected characteristics.

If your skills don’t perfectly match the job description, please apply anyway. We are open to expanding our understanding of the role and value diverse experiences.