Client Partner

STM Consulting, Inc.; San Francisco (CA); Hybrid; USD 150,000 - 210,000; Full time

Job summary

STM Consulting, Inc. is seeking a Client Partner to drive growth and manage senior client relationships. The role focuses on selling SAP and related services to strategic accounts, while leading multidisciplinary teams in a matrix environment to deliver successful engagements.

The ideal candidate has extensive experience with high-level client interactions, strong business acumen, and a track record as a trusted advisor who can forecast revenue and profitability.

Qualifications

• Unparalleled client relationship skills and business acumen.
• At least 10 years of experience with senior level client contacts.
• Experience managing relationships in a matrix, fast-paced environment.

Responsibilities

• Sell SAP and other supply chain services to clients.
• Develop new client relationships and convert to opportunities.
• Manage commercial aspects including contracts, pricing, profitability.
• Plan and forecast revenue growth to meet targets.
• Lead cross-functional teams in matrix environments.
• Collaborate with sales to prepare proposals and pitches.
• On-board new client relationships and stay current with industry trends.

Skills

Client relationship management

Business acumen

Trusted Advisor

Senior level engagement

Matrix environment

Education

Bachelor's degree

Advanced degree preferred

Job description

Work Model: Hybrid, with travel as needed

The Client Partner is the CEO of a portfolio of business who is passionate about forming and driving successful client relationships and can successfully interact with senior executive level clients. Through their role, Client Partners focus on all aspects of client growth, relationship development, financial integrity, and quality delivery and execution of all engagements that drive organic growth and strong relationships.

This individual manages growth and evolution of multiple client relationships and can lead complex multi-dimensional engagements that combine consulting, and large technology deployments. This person is a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas.

The Client Partner is experienced in leading teams of both Client Service as well as service line professionals on multidisciplinary teams in a matrixed environment. These individuals also have a strong operational acumen in operating their clients business to meet financial and client satisfaction targets.

Key Responsibilities:

• Responsible for sales of SAP and other supply chain and related services to the client.
• Focus on developing new relationships in the client organization and converting them to opportunities and deals.
• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.

Qualifications:

• Relevant undergraduate degree required with advanced degree preferred.
• Unparalleled client relationship skills and business acumen – you must be able to earn Trusted Advisor status with clients.
• Experience in managing the Google relationship is highly desired.
• At least 10 years of experience in working with senior level client contacts.
• At least 5 years’ recent experience in growing and managing complex client relationships.
• Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.