CLIENT DELIVERY MANAGER | SENIOR SPECIALIST

Globpar; Gainesville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Globpar is looking for a Client Delivery Manager to handle the engagement with Cloud Customers of Enterprise Cloud Services, focusing on SAP solutions like HANA and S/4 HANA. The role emphasizes customer satisfaction, project management, and relationship building.

The ideal candidate will have over 10 years of experience in the IT industry, particularly in project management and strategy consulting, alongside excellent communication skills in English. Responsibilities include driving customer satisfaction and upsell opportunities.

Qualifications

• At least 10 years of work experience in IT.
• Experience in project management and strategy consulting.
• Excellent English language skills, written and oral.

Responsibilities

• Conduct regular business reviews with customers.
• Deliver quarterly balanced scorecards with KPIs.
• Drive service and business planning meetings.
• Maintain customer satisfaction through issue mitigation.
• Create upsell opportunities.

Skills

Project Management

SAP Cloud Solutions

Technical Expertise

Business Process Knowledge

English Communication

Job description

CLIENT DELIVERY MANAGER | SENIOR SPECIALIST

Full‑time position.

Global Online Partners™ is a provider of online outsourcing services for SAP® Partners. The company is oriented to offer innovative and flexible forms of delivery, as an alternative to traditionally on‑site SAP consulting services. Focused primarily on the SAP Ecosystem, Global Online Partners™ arises as an independent and differentiated companion of SAP, providing a selection of private‑label services to the SAP Partners to increase their capabilities to better serve their own customers.

The Client Delivery Manager serves as the primary point of contact for Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4 HANA private cloud edition, S/4 HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS).

The Client Delivery Manager drives end‑to‑end customer engagement from signature onward, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.

Beside that the Client Delivery Manager is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and help customers maximize the value of their partnership.

Additionally, the Client Delivery Manager bears commercial responsibility for the engagement and creates upsell opportunities.

MAIN RESPONSIBILITIES

• Conduct regular or quarterly business review meetings with the customer to discuss service quality.
• Deliver a quarterly balanced scorecard with KPIs to ensure overall customer satisfaction.
• Propose and discuss improvement potential.
• Conduct service and business planning meetings to understand customer business needs, explain aspects of SAP's overall cloud strategy and the growing portfolio to ensure adoption of S/4HANA and cloud standardization and drive transformation towards SAP Cloud Solutions.
• Have at least 10 years of work experience.
• Be results‑driven, self‑organized, and able to make decisions.
• Have knowledge of one or more functional business processes (Logistics, Finance, etc.).
• Understand Project Management fundamentals.
• Be a strategy consultant.
• Have Lean fundamentals knowledge.
• Possess ITIL knowledge and skills at Foundation Level (beneficial).
• Have infrastructure know‑how and technical understanding.
• Understand Cloud business and SAP Cloud models, solutions, and operation processes.
• Have technical and application expertise for different cloud solutions (minimum HEC & S/4 HANA).
• Understand escalation handling and procedures.
• Have excellent knowledge of the English language, written and oral.

QUALIFICATIONS & EXPERIENCE

• Demonstrable experience in the Information Technology industry in the areas of project management and strategy consulting.
• Good understanding of the dynamics of SAP® solutions.