Client-Owner IT Success Engineer

Jobot; Media (Delaware County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Quarterly bonus up to 10% of base

Job summary

Jobot is seeking a Technology Success Engineer to own client relationships from a technical perspective and proactively assess IT environments. You will be the dedicated technical owner for a portfolio of clients, analyzing environments, identifying risks, implementing improvements, and maximizing technology investments.

This role emphasizes proactive consulting, hands-on infrastructure work, and direct collaboration with project engineers and vCIOs, delivering measurable business impact.

Qualifications

• 2+ years of MSP, Systems Administration, Network Administration, or Infrastructure Support experience.
• Experience supporting multiple client environments.
• Strong networking knowledge including: Firewalls.

Responsibilities

• Serve as the primary technical owner for assigned client environments.
• Perform scheduled onsite infrastructure assessments.
• Identify risks, inefficiencies, and opportunities for improvement.
• Recommend infrastructure, security, and operational enhancements.
• Ensure client environments align with company standards and best practices.
• Troubleshoot servers, workstations, networking equipment, and cloud services.
• Install, configure, and maintain IT infrastructure.
• Support Microsoft 365 and Windows Server environments.
• Perform Active Directory administration and Group Policy management.
• Support endpoint security, backup, and disaster recovery solutions.
• Configure and troubleshoot Firewalls, Managed Switches, Wireless Access Points, VLANs, VPNs, DHCP, DNS, LAN/WAN connectivity.
• Build strong relationships with client stakeholders.
• Communicate findings and recommendations clearly.
• Work alongside vCIOs to support strategic technology planning.
• Help clients improve security, reliability, and overall IT maturity.
• Maintain accurate documentation of client environments.
• Update network diagrams, configurations, credentials, and procedures.
• Utilize IT Glue or similar documentation platforms.
• Partner with Service Desk, Project Engineers, and vCIOs.
• Verify remediation efforts.
• Assist with infrastructure projects and technology refreshes.
• Support continuous improvement initiatives.

Skills

MSP experience

Network knowledge

Job description

Jobot is seeking a Technology Success Engineer to own client relationships from a technical perspective and proactively assess IT environments. You will be the dedicated technical owner for a portfolio of clients, analyzing environments, identifying risks, implementing improvements, and maximizing technology investments.

This role emphasizes proactive consulting, hands-on infrastructure work, and direct collaboration with project engineers and vCIOs, delivering measurable business impact.