Client Order Specialist

Giesecke & Devrient GB Ltd.; Bolingbrook (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) with employer match

Paid time off and holidays

Job summary

Giesecke+Devrient ePayments America, Inc. is seeking a detail-oriented Client Service Representative to manage client orders, review specifications, and coordinate with internal teams to ensure timely processing.

You will handle daily client interactions by phone and email, confirm orders, and support production with accurate data entry. The role requires strong communication, organization, and problem-solving skills, with a focus on delivering exceptional service while adhering to SOPs and

Qualifications

• Client service and office support experience.
• MS-Office experience including Outlook, Word and Excel.
• MS-Windows experience including file navigation, document handling, and network printing.
• Experience using equipment such as copier, scanner, and printer.
• Strong attendance record or ability to work a consistent schedule with prescribed breaks.
• Strong communication skills including writing (email), phone and in-person.
• Proactive approach to problem-solving and meeting client expectations.
• Dedication to responding to internal and external client inquiries resulting in strong response rates.

Responsibilities

• Process incoming sales orders including order confirmation or follow-up when additional information is needed.
• Transform client requests into production orders following SOPs and internal procedures.
• Enter information into corporate data systems for accurate processing.
• Process internal orders for testing, R&D, or sample production.
• Coordinate with multiple departments (Sales, Accounting, Operations, Production) to follow protocols.
• Attend daily meetings and provide input on orders and client needs.
• Review data entries to meet quality standards and SOPs.
• Track progress of client orders and communicate with account teams about changes or delays.
• Coordinate shipping and request tracking information for client records and billing.
• Provide backup support during busy periods and interface with clients during site visits.

Skills

Client service experience

MS-Office (Outlook, Word, Excel)

MS-Windows experience

Copier/Scanner/Printer

Attention to detail

Organizational skills

Communication skills

Problem solving

Independent work

Education

Associate’s or Bachelor’s degree

Tools

Order entry system

Job description

Giesecke+Devrient ePayments America, Inc. is seeking a detail-oriented Client Service Representative to manage client orders, review specifications, and coordinate with internal teams to ensure timely processing.

You will handle daily client interactions by phone and email, confirm orders, and support production with accurate data entry. The role requires strong communication, organization, and problem-solving skills, with a focus on delivering exceptional service while adhering to SOPs and