Client Ops Specialist — Remote | Unlimited PTO | Equity

River; United States; Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision insurance

401k

Fully remote option

Job summary

River is a fast-growing fintech startup offering remote work and equity options. You will interface with clients, analyze trends, and drive operational improvements across Client Operations to scale the business.

This role emphasizes strong communication, problem solving, and adaptability in a fast-paced environment. Ideal candidates have customer-facing experience, data analysis skills, and the ability to collaborate with cross-functional teams, including engineering and risk management.

Qualifications

• Ability to work in a fast-paced fintech startup environment.
• High agency self starter.
• Collaborate and problem-solve well.
• Customer-facing experience preferred.
• Great communicator, conversationalist.
• Adaptable; able to shift focus and balance many tasks.
• Ability to identify trends in data and make decisions based on analyses.
• Excel/Google Sheets, SQL, product management experience a plus, but not required.
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems.

Responsibilities

• Directly interface with clients to manage questions and feedback about our products and services.
• Analyze and identify trends in client activity and inquiries.
• Identify and develop operational efficiencies to scale the business and processes.
• Refine the business rules, automations, and communication methods across Client Operations.
• Act as a liaison between clients and our internal teams to support needs, improve the product, and enhance the client experience.

Skills

Fast-paced fintech

High agency

Collaboration

Customer-facing

Communication

Adaptability

Data trend analysis

Excel/Google Sheets

SQL

Product management

Education

Degree in Communication/Business/Info Systems

Job description

River is a fast-growing fintech startup offering remote work and equity options. You will interface with clients, analyze trends, and drive operational improvements across Client Operations to scale the business.

This role emphasizes strong communication, problem solving, and adaptability in a fast-paced environment. Ideal candidates have customer-facing experience, data analysis skills, and the ability to collaborate with cross-functional teams, including engineering and risk management.