Remote Client Operations & Insights Specialist

River Financial Group; United States; Remote; USD 63,000 - 77,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision insurance

401k

Fully remote option

Competitive compensation and equity

Job summary

River Financial Group is hiring for a Client Operations role in the United States. You will directly interface with clients, analyze trends, and drive operational efficiencies across teams to improve the product and client experience.

The position offers a fully remote option with competitive compensation and equity. Candidates with strong communication, data skills, and adaptability will thrive in this fast-paced fintech environment.

Qualifications

• Experience in client operations or customer-facing roles.
• Strong written and verbal communication skills.
• Ability to identify trends in data and drive decisions.
• Familiarity with SQL or data tools is a plus.
• Preferred degree in Communications, Business, or Information Systems.

Responsibilities

• Interface with clients to answer questions and gather feedback.
• Analyze client activity trends and summarize insights.
• Identify operational efficiencies to scale processes.
• Refine rules, automations, and communication methods across Client Operations.
• Collaborate with internal teams to support product improvements and client experience.

Skills

Customer-facing experience

Excellent communication

Data analysis

SQL

Excel/Google Sheets

Product management

Adaptability

Fast-paced fintech

Collaboration

Education

Bachelor's degree in Communications/Business/Information Systems

Tools

SQL

Excel/Google Sheets

Job description

River Financial Group is hiring for a Client Operations role in the United States. You will directly interface with clients, analyze trends, and drive operational efficiencies across teams to improve the product and client experience.

The position offers a fully remote option with competitive compensation and equity. Candidates with strong communication, data skills, and adaptability will thrive in this fast-paced fintech environment.