Client Ops Lead: Contracts, Onboarding & Billing

Taylor Hodson Staffing; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Taylor Hodson Staffing is seeking a Client Operations Manager to support contracting, client onboarding, billing, and general business operations. This role partners with clients and internal teams to coordinate agreements, manage client requirements, oversee project setup, and ensure invoices and payments are processed accurately and efficiently.

You will handle engagement letters, MSAs, SOWs, NDAs, confirm contract details with stakeholders, manage onboarding, POs, and billing portals, and

Qualifications

• 5+ years in client operations or contract administration.
• Experience coordinating contracts, engagement letters, SOWs, or NDAs.
• Familiarity with client billing, POs, vendor registration, and invoicing processes.
• Working knowledge of Salesforce or another CRM system.
• Proficiency in Microsoft Excel.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Coordinate contracts from new business through execution and project setup.
• Prepare engagement letters, MSAs, SOWs, amendments, and NDAs.
• Confirm contract details with internal teams, including scope, fees, timelines, and billing terms.
• Oversee client onboarding requirements, including POs, vendor registrations, and billing portals.
• Coordinate consultant expense submissions, receipts, and approvals.
• Set up new clients and projects in Salesforce or similar CRM systems.
• Maintain contract records, including amendments, renewal dates, and key deadlines.
• Respond to client billing questions and assist with payment issues.
• Help improve processes related to contracts, onboarding, project setup, billing, and collections.

Skills

CRM software

Contract admin

Billing & invoicing

Project coordination

Microsoft Excel

Bachelor's degree

Education

Bachelor's degree

Tools

Salesforce

Job description

Taylor Hodson Staffing is seeking a Client Operations Manager to support contracting, client onboarding, billing, and general business operations. This role partners with clients and internal teams to coordinate agreements, manage client requirements, oversee project setup, and ensure invoices and payments are processed accurately and efficiently.

You will handle engagement letters, MSAs, SOWs, NDAs, confirm contract details with stakeholders, manage onboarding, POs, and billing portals, and