Operational Client Support Specialist

AmTrust Financial Services, Inc.; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. is seeking a Business Analyst II to provide analytical and client services support to MGA partners, troubleshoot IT issues, and implement portfolio policies. You will collaborate with Product, IT and Underwriting to align rating system development with end-user needs and ensure deliverables meet specifications.

The role emphasizes data accuracy, process improvement, and effective communication across business and technical teams within a fast-paced environment.

Qualifications

• 3-5 years of relevant experience, preferably in P&C insurance.
• Supreme attention to detail and multi-tasking skills required.
• Ability to document, analyze, and identify business and system process gaps.
• Strong communication with both business and technical staff, written and verbal.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficient in Word, Excel and PowerPoint; SQL knowledge preferred.
• Knowledge of ISO rates, information and tables is a plus.
• Excellent problem-solving and prioritization skills.

Responsibilities

• Serve as subject matter expert of proprietary IT rate and form editor tools.
• Conduct User Acceptance Testing for rating system enhancements.
• Communicate with AmTrust teams on changes affecting data, workflow and functionality.
• Provide project status to upper management and delivery managers.
• Act as liaison between MGA users and IT project/delivery teams.
• Analyze system and user experience issues and coordinate resolutions.
• Identify discrepancies between actual and expected results.
• Troubleshoot system issues and ensure change traceability to prevent defects.
• Build workflow documents for functional system enhancements.
• Serve as SME for assigned business portals and systems.
• Interact with external clients and internal partners professionally.
• Deliver system training to external partners via manuals, Teams calls or in-person.

Skills

Attention to detail

Analytical skills

Communication skills

Adaptability

Collaboration

Tools

SQL

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

The Portfolio Solutions Division of Amtrust Financial Services, Inc. supports Managing General Agents within the Portfolio Solutions space. Our mission is to be the single point of contact for our Managing General Agents by providing high quality and innovative support.

This Business Analyst II position provides analytical and client services support to the MGA partners to troubleshoot and resolve IT related issues and operational challenges. This position would implement policies and procedures set forth by the Portfolio Solutions team. Collaborating with our internal Product, IT, and Underwriting teams to make sure that the products and/or application development within the rating systems meet the needs of the end users. This position is responsible for making sure the final deliverables meet the project specifications and requirements.

Responsibilities

• Serve as the subject matter expert of proprietary IT rate and form editor tools.
• Conduct User Acceptance Testing for various rating system enhancements and updates.
• Communicate and interact with various disciplines within AmTrust on changes and enhancements that could impact data, workflow, and functionality.
• Provide project status to upper management and delivery managers.
• Act as a primary liaison between MGA users and IT project/delivery teams.
• Analyze and identify system and user experience issues and work with IT to successfully resolve.
• Conduct preliminary analysis to determine sources of discrepancies between actual and expected results.
• Troubleshoot and evaluate all system issues and coordinate resolution with IT to ensure that system changes are appropriate, viable and can be tracked to prevent future defects.
• Build workflow documents in support of functional system enhancements.
• Serve as a subject matter expert for assigned business portals and systems.
• Interact professionally with both external clients and internal business partners within the company.
• Deliver system training to external business partners via training manuals, Teams calls or in-person.

Qualifications

• 3-5 years of relevant experience, preferably in the P&C insurance industry.
• Supreme attention to detail and multi-tasking skills required.
• Ability to document, analyze, and identify business and system process gaps.
• Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form to all levels.
• Flexible team player, who can work in a fast-paced environment, with an appreciation of ever-changing priorities.
• Ability to work independently as well as collaboratively on various projects.
• Demonstration of timely finalization of deliverables.
• Ability to professionally manage challenging situations.
• Must be proficient in Word, Excel and PowerPoint, with SQL knowledge preferred.
• Knowledge of ISO rates, information, and tables are a plus.
• Strong problem-solving skills, with the ability to pivot to competing priorities.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include:

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off

AmTrust strides to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.