Client Operations Supervisor

Barry's; Santa Monica (CA); On-site; USD 125,000 - 150,000; Part time

Job summary

An established industry player in fitness is seeking a dynamic Client Operations Supervisor to lead hospitality and daily operations. This role involves supporting management with marketing initiatives, team development, and ensuring a top-notch client experience. You will be the face of the studio, fostering a strong community while managing class check-ins and studio cleanliness. If you're passionate about customer service and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact in a vibrant fitness community.

Qualifications

• Strong customer service skills and a friendly, outgoing personality.
• Ability to prioritize and work in a fast-paced environment.
• Effective team player with excellent communication skills.

Responsibilities

• Lead on duty, ensuring seamless class check-ins and studio operations.
• Support management of studio staff and develop client relationships.
• Oversee studio cleanliness and uphold brand standards.

Skills

Customer Service Skills

Team Leadership

Communication Skills

Problem Solving

Detail Orientation

Education

High School Diploma

Tools

Zendesk

Brandbot

Job description

Join to apply for the Client Operations Supervisor role at Barry's

1 month ago Be among the first 25 applicants

Join to apply for the Client Operations Supervisor role at Barry's

Get AI-powered advice on this job and more exclusive features.

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([e-mail]).

Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

About The Role

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best in class Hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.

What You'll Do

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy. This may include:
• Acquisition tactics
• Client and community initiatives
• Studio and team engagement
• Corporate lead generation and outreach
• Assist with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
• Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
• Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
  
  

Manage Studio Systems

• Zendesk
• Brandbot
• Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
• Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
• Lead with prompt and effective internal and external communication
  
  

Maintaining brand standards and all studio facilities responsibilities including but not limited to:

• Laundry, Red Room maintenance, Locker Room cleaning, overall studio cleanliness
• In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
• Retail and Fuel Bar customer service delivery
• Fuel Bar pre and post class orders
• Merchandising
• Maintaining brand standards
• Identifying opportunities to drive sales and elevate the client experience
  
  

Company Culture Responsibilities

• Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.
• Represent the Barry’s brand within the studio and throughout the fitness community.
• Assist in participating in and enhancing the community with your studio and regional teams.
  
  

Qualifications

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills
• Candidates must be at least 18 years or older to apply
  
  

The Pay Range For This Role Is

23 - 24 USD per hour(Los Angeles)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

Referrals increase your chances of interviewing at Barry's by 2x

Sign in to set job alerts for “Operations Supervisor” roles.

Assistant Manager, Operations | The Grove

SUPERVISOR, MATERIAL AND SUPPLY OPERATIONS / Emergency Appointment Fire

Los Angeles Metropolitan Area 7 hours ago

Gardena, CA $65,000.00-$80,000.00 11 hours ago

Gardena, CA $90,000.00-$115,000.00 1 day ago

Operations District Manager (Vending Machines)

Warehouse/DC Supervisor - Retail Apparel

Supervisor, Starlink Enterprise Customer Support

Hawthorne, CA $95,000.00-$115,000.00 1 week ago

Paramount, CA $90,000.00-$110,000.00 1 week ago

Vernon, CA $70,000.00-$80,000.00 4 days ago

Bell, CA $70,000.00-$80,000.00 2 months ago

Santa Fe Springs, CA $90,000.00-$104,000.00 3 weeks ago

Downey, CA $70,279.00-$87,849.00 2 weeks ago

Paramount, CA $77,600.00-$97,000.00 2 months ago

Santa Monica, CA $52,000.00-$60,000.00 5 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.