Client Operations Supervisor

Barry’s Bootcamp; Massachusetts; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Client Operations Supervisor to enhance the client experience and manage daily operations. This role involves leading hospitality efforts, supporting staff, and ensuring the studio maintains its high standards. The ideal candidate will thrive in a fast-paced environment, possess strong customer service skills, and be ready to engage with both clients and team members. If you are passionate about fitness and enjoy fostering relationships, this is a fantastic opportunity to make a significant impact in a vibrant studio atmosphere.

Qualifications

• Strong customer service skills and excellent communication.
• Ability to manage inventory and studio systems effectively.

Responsibilities

• Lead on duty and ensure smooth class check-ins.
• Support studio staff management and uphold brand standards.

Skills

Customer Service

Communication

Attention to Detail

Team Spirit

Tools

Zendesk

Brandbot

Job description

Join to apply for the Client Operations Supervisor role at Barry's.

Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it offers an immersive, high-intensity, one-hour workout combining strength and cardio intervals, designed to tone muscles, maximize fat loss, and spike metabolism for up to 48 hours post-class.

The Client Operations Supervisor will be the first contact for Barry’s, leading hospitality and daily operations, supporting management, and maintaining brand standards and studio facilities. Responsibilities include managing class check-ins, supporting staff, client relations, marketing initiatives, inventory control, staff training, and overseeing studio systems and facilities.

Key responsibilities:

1. Lead on duty, ensure smooth class check-ins, studio opening/closing
2. Support studio staff management
3. Develop client/staff relationships
4. Assist with marketing strategies and community initiatives
5. Manage inventory and studio systems (Zendesk, Brandbot)
6. Maintain studio facilities and cleanliness
7. Uphold brand standards and company culture

Required experience includes strong customer service skills, availability for flexible shifts including weekends and holidays, excellent communication, team spirit, and attention to detail. Candidates must be at least 18 years old.