Client Operations Supervisor

Barry's; Boston (MA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in the fitness sector is seeking a Client Operations Supervisor to lead daily operations and enhance client experiences. This part-time role involves managing studio staff, ensuring seamless class check-ins, and supporting marketing initiatives. A passion for customer service and community building is essential. Join a vibrant team dedicated to providing the best workout experience while maintaining high standards of cleanliness and hospitality. If you thrive in a dynamic environment and are excited about fitness, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and a friendly personality.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Lead class check-ins and manage studio staff on duty.
• Develop relationships with clients and support marketing strategies.

Skills

Customer Service Skills

Teamwork

Attention to Detail

Communication Skills

Fast-paced Environment Prioritization

Tools

Zendesk

Brandbot

Job description

1 week ago Be among the first 25 applicants

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([e-mail]).

Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

About The Role

As a Client Operations Supervisor, you’ll be the first contact for Barry’s, leading best-in-class hospitality and execution of daily operations. You will support the Senior/General Manager and Assistant General Manager with key marketing initiatives, team development, upholding brand standards, and maintaining all studio facilities. You will lead hospitality, assist clients with class selections, membership queries, Fuel Bar orders, and retail. Your passion for customer service and building a strong Barry’s community sets you apart from the rest.

What You'll Do

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support management of studio marketing strategies, including acquisition tactics, client and community initiatives, studio and team engagement, and corporate lead generation and outreach
• Assist with Fuel Bar and retail inventory control and counts
• Partner with S/GM and AGM to support hospitality process implementation and team training
• Train and develop team members to ensure a consistent client experience and uphold standards
• Oversee milestone, loyalty, and surprise and delight programs to drive community and retention

Manage Studio Systems

• Zendesk, Brandbot
• Ensure client inquiries are resolved or escalated promptly and followed through
• Assess client needs, maintain quality standards, and communicate studio promotions and events
• Lead internal and external communication efforts

Maintain studio facilities and brand standards, including laundry, Red Room, locker rooms, cleanliness, retail, Fuel Bar, and merchandising. Identify opportunities to increase sales and improve client experience.

Company Culture Responsibilities

• Uphold Barry’s community and culture standards, living the company mission, vision, and values daily
• Represent the Barry’s brand within the studio and the broader fitness community
• Participate in community engagement with studio and regional teams

Qualifications

• Strong customer service skills
• Availability to work 5 shifts including weekends and holidays
• Friendly, outgoing, and social personality
• Enthusiasm for the studio and role
• Patience, courtesy, empathy, and a can-do attitude
• Ability to prioritize in a fast-paced environment
• Attention to detail and cleanliness
• Team player with professional appearance and communication skills
• Must be at least 18 years old

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Management

Industries

• Wellness and Fitness Services