Client Operations Specialist

Crafty; Massachusetts; On-site; USD 46,000 - 50,000; Full time

Job summary

An innovative company is on the lookout for a Client Operations Specialist to enhance client experiences in Boston. This role focuses on building strong client relationships, ensuring operational excellence, and driving satisfaction. With a commitment to fostering a collaborative environment, the ideal candidate will thrive in a fast-paced setting, tackling challenges with resilience and a proactive mindset. Join a team that values creativity and ambition while enjoying competitive compensation and unique perks. Shape the future of workplace food and beverage programs with your expertise and passion.

Benefits

Comprehensive health plans

401k

Paid time off

Certification courses

Parental leave

Snacks

Company events

Qualifications

• Proven ability to anticipate and respond to client needs.
• Strong communication skills with a focus on relationship building.

Responsibilities

• Serve as the primary contact for clients, ensuring satisfaction and operational quality.
• Manage resources effectively and resolve operational challenges proactively.

Skills

Client Obsessed

Effective Communicator

Operationally Sound

Reliable

Resilient

Collaborative

Autonomy

Business Oriented

Job description

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Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role

Boston, MA

Crafty is seeking a Client Operations Specialist to deliver best-in-class experiences to clients in Boston. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running as expected. Success will be measured on operational quality, client happiness, retention, growth, and profitability.

This is an hourly role supporting our clients in Boston, requiring on-site presence Monday through Friday.

Required Qualifications

• Client Obsessed
  • Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional interactions.
  • Seeks and implements feedback for continuous improvement, mentoring others.
  • Creates memorable client experiences by anticipating needs and addressing them proactively.
• Effective Communicator
  • Builds strong relationships through active listening, empathy, and constructive feedback.
  • Clearly articulates information and instructions, ensuring mutual understanding.
  • Produces clear, concise written communications, including emails and documentation.
• Operationally Sound
  • Uses tools and data to manage resources and optimize workflows.
  • Identifies and resolves operational challenges proactively, escalating when necessary.
• Reliable
  • Demonstrates accountability, manages priorities, and meets deadlines.
  • Exhibits punctuality and consistency in service and work quality.
• Resilient
  • Adapts to change, foresees challenges, and develops solutions.
  • Maintains a positive attitude under pressure.
• Collaborative
  • Contributes to team efforts and fosters collaboration.
  • Provides and incorporates feedback for team improvement.
• Autonomy
  • Owns tasks and mentors peers, fostering high-quality work and continuous improvement.
• Business Oriented
  • Translates company goals into actionable plans to drive profitability and satisfaction.

Ideal Experience

• Leadership and team management skills
• Experience in Food & Beverage or Hospitality industry
• Experience in high-growth, fast-paced environments

Role Goals

Achieve 100% client retention annually by delivering top-tier on-site operations, meeting and exceeding client goals, and executing key initiatives such as communication, partner relationships, budget management, team escalations, and site health.

What We Offer

Competitive compensation ($46,000 - $50,000 annually), comprehensive health plans, 401k, paid time off, certification courses, parental leave, and fun perks like snacks and events. This role offers a chance to shape the future of a growing company with your creativity and ambition.

Equal employment opportunity statement.