Client Operations & Research Specialist — AI + Flexible Hours

OpenKrill; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Minimum 20 days vacation

Job summary

OpenKrill is seeking a Client Operations Associate to manage multiple client research studies using the Pogo Platform. You will write and review study guides, configure studies, set targeting and quotas, and launch studies to Pogo users.

You will ensure high-quality research by reviewing survey logic, monitoring fieldwork, and validating AI-generated insights. You’ll work with clients to answer questions, troubleshoot issues, and align on expectations.

Qualifications

• 3–5 years of market research experience, ideally in agency, panel, or in-house insights
• Experience designing, programming, and fielding surveys with Qualtrics
• Ability to manage multiple studies simultaneously with strong organization
• Familiarity with research methodologies like concept testing, pricing research, conjoint, and MaxDiff
• Attention to data quality, survey logic, and QA processes
• Self-motivated, proactive, and comfortable working independently
• Interest in AI-enabled research workflows and improving processes

Responsibilities

• Own day-to-day operations of client research studies and track progress
• Help clients convert questions into well-designed studies; configure studies, targeting, quotas, and launch in Pogo
• Review survey logic, monitor fieldwork and data quality, ensure insights are sensible
• Communicate with clients to update on studies, answer questions, troubleshoot, and manage expectations
• Collaborate with GTM and Product teams to coordinate requests and share client feedback
• Help build better processes, templates, QA workflows, and AI-powered tools to scale research delivery

Skills

Market research

Survey design

Project management

Data quality

AI in research

CPG experience

Fast-paced adaptability

Tools

Qualtrics

Job description

OpenKrill is seeking a Client Operations Associate to manage multiple client research studies using the Pogo Platform. You will write and review study guides, configure studies, set targeting and quotas, and launch studies to Pogo users.

You will ensure high-quality research by reviewing survey logic, monitoring fieldwork, and validating AI-generated insights. You’ll work with clients to answer questions, troubleshoot issues, and align on expectations.