Client Operations Lead - Launch & Optimize

Sharebite; San Francisco, Los Angeles (CA, CA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Sharebite is seeking a Client Operations Lead to ensure a seamless operational experience from onboarding through daily service. You will collaborate with Sales, Account Management, Care, Logistics, Growth, Product, and on-site teams to launch new clients and develop scalable processes for company-wide growth.

This role blends project management, operations, and leadership across sites in Los Angeles or the San Francisco Bay Area, with most clients in California.

Qualifications

• 3-5 years of experience in Operations, Client Operations, Hospitality Operations, Logistics, Customer Success, or Project Management.
• Experience leading projects and managing multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience building processes, SOPs, or operational documentation.

Responsibilities

• Own the day-to-day operational success of assigned client sites.
• Monitor client performance and identify opportunities to improve service.
• Investigate operational issues and partner with the appropriate teams to resolve them.
• Build and maintain SOPs for client sites.
• Review operational metrics and recommend process improvements.
• Partner with Account Managers on client feedback and ongoing operational needs.
• Recruit, onboard, train, and coach Client Operations Associates (COAs).
• Support Site Leads through regular check-ins and performance coaching.
• Conduct site visits to ensure service standards are met.
• Develop staffing plans and coordinate coverage across multiple markets.
• Build a strong team culture focused on accountability, communication, and client service.

Skills

Operations leadership

Project management

Cross-functional collaboration

Data analysis

Communication

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

Google Workspace

Slack

Job description

Sharebite is seeking a Client Operations Lead to ensure a seamless operational experience from onboarding through daily service. You will collaborate with Sales, Account Management, Care, Logistics, Growth, Product, and on-site teams to launch new clients and develop scalable processes for company-wide growth.

This role blends project management, operations, and leadership across sites in Los Angeles or the San Francisco Bay Area, with most clients in California.