Client Operations Associate II — Onboarding & Service

Aumni; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Employee wellness programs

Job summary

JPMorganChase is seeking a Client Operations Associate II to join the Client Service Delivery team in the United States. The role focuses on enhancing the client experience through efficient transaction processing and issue resolution, while supporting strategic plans and process improvements.

You will collaborate across departments to ensure smooth onboarding and multi-product support. The position emphasizes anti-fraud awareness, strong teamwork, and continual improvement, with opportunities

Qualifications

• Experience in customer service operations, focusing on transaction processing and issue resolution.
• Ability to support strategic plans and process improvements in client operations.
• Self-starter with independent judgment and strong attention to detail.

Responsibilities

• Assist daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of inquiries.
• Support implementation of strategic plans to enhance service delivery and optimize operational efficiency.
• Coordinate with departments to ensure seamless onboarding and product/platform support.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions.
• Participate in team meetings to communicate objectives and drive a culture of collaboration.

Skills

Customer service operations

Transaction processing

Issue resolution

Strategic planning

Process improvement

Team collaboration

Attention to detail

Verbal & written communication

Anti-fraud awareness

AI analytics awareness

Education

BS/BA degree or equivalent military experience

Tools

AI-powered analytics

Workflow automation

Intelligent process tools

Job description

JPMorganChase is seeking a Client Operations Associate II to join the Client Service Delivery team in the United States. The role focuses on enhancing the client experience through efficient transaction processing and issue resolution, while supporting strategic plans and process improvements.

You will collaborate across departments to ensure smooth onboarding and multi-product support. The position emphasizes anti-fraud awareness, strong teamwork, and continual improvement, with opportunities