Client Operations Associate

JMG Financial Group; Chicago (IL); Hybrid; USD 60,000 - 85,000; Full time

Job summary

JMG Financial Group in Chicago seeks a detail-oriented Client Operations Associate to support processing of client money and asset movements with emphasis on accuracy and regulatory compliance.

You will verify transfer instructions, ensure proper authorization, and track settlements while coordinating with advisory teams and custodians. This role offers potential hybrid work after training and requires strong teamwork and independent work capabilities.

Qualifications

• Experience with wire processing or cash movements in financial services, banking, or brokerage is required.
• Detail-oriented with accuracy and compliance focus.
• Ability to work well in teams and independently.
• Non-exempt position with potential for hybrid schedule after training.

Responsibilities

• Process incoming and outgoing client money and asset movements (wire transfers, ACH, EFT, internal transfers).
• Verify and confirm transfer instructions from advisor teams.
• Ensure transactions are authorized, documented, and compliant before execution.
• Track transfers through completion and confirm settlement.
• Monitor custodian alerts and address pending or rejected transactions.
• Research and resolve issues with custodians and internal teams.
• Provide timely status updates on transfer activity and cash availability.
• Maintain records and documentation in internal systems.
• Serve as SME on cash movement procedures and requirements.
• Assist audits, compliance testing, and internal reviews.
• Escalate discrepancies or suspicious activity with Compliance.
• Prepare and process electronic authorizations.
• Support additional operational projects as needed.

Skills

Wire processing

Cash operations

Education

High School diploma

Job description

JMG Financial Group, Ltd. is one of the largest independently owned fee-based wealth management firms in the Chicago area. JMG provides wealth management services to corporate executives and high net worth individuals. Investment News recently announced JMG as Best Places to Work for Financial Advisors for 2021-2025.

We are seeking a detail‑oriented Client Operations Associate to support the accurate, timely, and compliant processing of client money and asset movements. This role plays a critical part in safeguarding client assets by ensuring all cash and asset transfers are properly authorized, documented, and executed in accordance with firm policies, custodian guidelines, and regulatory requirements. This position reports to the Operations Director and works closely with the Advisor Teams.

The duties of this role would include, but are not limited to, the following:

• Process incoming and outgoing client money and asset movements, including: domestic and international wire transfers, ACH, EFT, and internal account transfers, cash journals and money market transactions, asset transfers between custodians, capital calls and MoneyLinks, and check requests, deposits, and disbursements.
• Verify and confirm transfer instructions supplied by advisor teams.
• Ensure all transactions are fully authorized, documented, and compliant before execution.
• Track transfers through completion and confirm successful settlement.
• Monitor custodian alerts and address pending or rejected transactions.
• Research and resolve transaction issues, delays, or errors in collaboration with custodians and internal teams.
• Provide clear and timely status updates regarding transfer activity and cash availability.
• Maintain accurate records and documentation within internal systems.
• Serve as a subject‑matter resource on cash movement procedures and requirements.
• Assist with audits, compliance testing, and internal reviews related to asset movement.
• Partner with Compliance and Management to escalate discrepancies, suspicious activity, or incomplete requests.
• Prepare and process electronic and digital authorizations.
• Support additional operational and administrative projects as needed.

Any experience and basic knowledge with wire processing or cash operations in financial services, banking, or brokerage is required. A successful Client Operations Associate will need the skills to work effectively in teams as well as independently.

This is a great opportunity for someone looking to join a reputable wealth management firm on a long-term basis. The Client Operations Associate is a non‑exempt, non‑client‑facing position and may be eligible for a hybrid schedule after the initial training period.

Education

Minimum of High School diploma required.

Compensation

Non-Exempt position, eligible for overtime, bonuses and full benefits including health, dental, vision, life, long-term disability and 401(k).

Your resume and cover letter referring to this posting are required to be considered.