Client Operations Associate

Workplace Harmony; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Annual performance bonus

Medical insurance

Paid time off and holidays

Professional development and career成长

Job summary

Workplace Harmony, a boutique independent Registered Investment Advisor, seeks a Client Operations Associate to support client account administration and daily operations in Philadelphia. You will work closely with advisors to ensure accurate processing, documentation, and efficient service, contributing to an exceptional client experience.

The role emphasizes organization, problem-solving, and building a long-term career in wealth management within a collaborative team environment.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-5 years of experience in financial services, banking, wealth management, insurance, or professional services.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent communication, organization, and customer service skills.
• Exceptional attention to detail and ability to manage multiple priorities.

Responsibilities

• Prepare and process new account paperwork and maintenance requests.
• Coordinate client documentation, account updates, and transfers.
• Respond professionally to client and advisor requests.
• Maintain accurate electronic and physical client records.
• Process money movement requests and custodial transactions through Charles Schwab.
• Prepare client forms, reports, and presentation materials.
• Monitor operational workflows and resolve routine issues.
• Assist with client meeting preparation and follow-up.
• Answer phones and greet clients professionally.
• Manage incoming mail, scanning, filing, and document organization.
• Support special projects and contribute to process improvements.
• Maintain confidentiality and comply with firm policies and regulatory requirements.

Skills

Communication

Organization

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Our client is an independent Registered Investment Advisor (RIA) providing investment management and financial planning services to individuals, families, and nonprofit organizations. As a boutique advisory firm, we pride ourselves on delivering exceptional client service, trusted advice, and personalized relationships.

They are seeking a detail-oriented Client Operations Associate to support the day-to-day operations of the firm while delivering an outstanding client experience. This is an excellent opportunity for someone who enjoys organization, problem-solving, and building a long-term career in wealth management.

Position Summary:

The Client Operations Associate is responsible for supporting client account administration, operational workflows, and office operations. Working closely with advisors and the operations team, this role helps ensure transactions are completed accurately, client records are maintained, and daily operations run efficiently.

Key Responsibilities:

Client Service & Account Administration

• Prepare and process new account paperwork and maintenance requests.
• Coordinate client documentation, account updates, and transfers.
• Respond professionally to client and advisor requests.
• Maintain accurate electronic and physical client records.

Operations Support

• Process money movement requests and custodial transactions through Charles Schwab.
• Prepare client forms, reports, and presentation materials.
• Monitor operational workflows and resolve routine issues.
• Assist with client meeting preparation and follow-up.

Administrative Support

• Answer phones and greet clients professionally.
• Manage incoming mail, scanning, filing, and document organization.
• Support special projects and contribute to process improvements.
• Maintain confidentiality and comply with firm policies and regulatory requirements.

Qualifications:

Required

• Bachelor's degree or equivalent experience.
• 1-5 years of experience in financial services, banking, wealth management, insurance, or a professional services environment.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent communication, organization, and customer service skills.
• Exceptional attention to detail and the ability to manage multiple priorities.

Preferred

• Experience with a Registered Investment Advisor (RIA).
• Experience using Charles Schwab Advisor Services or similar custodial platforms.
• Familiarity with CRM systems and financial account administration.

In addition, we offer:

• Annual performance bonus
• Medical insurance
• Paid time off and holidays
• Professional development and career growth opportunities

Joining our client’s team means becoming part of a collaborative team where your work directly impacts the client experience. We are committed to developing our people, investing in their growth, and providing opportunities to build a rewarding career in wealth management.

Our client is an Equal Opportunity Employer.