Client Operations Analyst

Choice Logistics, Inc.; Pennsylvania; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Choice Logistics, Inc. is seeking a Client Operations Analyst to manage the processing of client requests related to warehouse activities. This role requires attention to detail and exceptional communication skills to ensure client satisfaction.

The Analyst will act as the primary contact for special client requests and will collaborate with various internal teams to drive timely responses. Candidates should have a bachelor's degree and experience in logistics or client-facing roles, with proficiency in Microsoft Office tools.

Qualifications

• Bachelor's degree or equivalent preferred.
• Previous experience in logistics, especially warehousing.
• Experience in client-facing roles preferred.
• Exceptional verbal and written communication skills.
• Proven ability to analyze data with high attention to detail.

Responsibilities

• Review and document any intake requests.
• Generate special request tickets for compliance.
• Drive timely responses from warehousing vendors.
• Ensure updates provided to clients on progress.
• Maintain tracking log of all requests.
• Collaborate with internal support teams.
• Provide communication to stakeholders.
• Monitor trends for resolutions.
• Identify opportunities for process improvements.
• Support client facing team members.

Skills

Logistics understanding

Verbal communication skills

Written communication skills

Data analysis

Microsoft Office proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Teams

Job description

At Choice Logistics, the world’s most talented advisors, doers, and thought leaders are shaping the future of global logistics.

Client Operations Analyst

Full Time

Hybrid

Wayne, PA

Position Overview

The Client Operations Analyst is responsible for managing the daily processing of client requests related to warehouse activities outside of standard operations. The role will act as the primary contact for all special ad-hoc client requests. This role requires a proactive mindset, exceptional attention to detail, and a strong commitment to timeliness. The Analyst will follow established procedures or design new workflow to process each request, ensure accurate data capture and communication in alignment with all relevant Choice procedures.

Job Responsibilities

• Review and document any intake requests.
• Generate special request tickets to ensure compliance with system processing requirements.
• Drive timely responses from warehousing vendors.
• Ensure timely updates provided to clients on progress and completion.
• Maintain tracking log of all requests.
• Collaborate with internal support teams (Client Services, Operations, IT, etc.) as needed.
• Provide world class communication to all internal and external stakeholders.
• Monitor trends and make data driven decisions for resolution.
• Identify and communicate opportunities for process and system improvements.
• Support client facing team members to ensure world class customer service.

Skills/Qualifications

• Bachelor's degree or equivalent preferred.
• Previous experience in logistics, especially warehousing, is preferred.
• Experience in client-facing roles preferred.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams.
• Exceptional verbal and written communication skills.
• Proven ability to analyze data with high attention to detail.