Client Onboarding & Success Lead (Remote)

Nelnet; Salem (OR); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous earned time off

401K/student loan repayment

Tuition reimbursement

Employee stock purchase program

Job summary

Nelnet is seeking a Client Onboarding Specialist to lead new client onboarding and provide ongoing support. This remote full-time role involves conducting product demos, delivering training, and driving product adoption.

The ideal candidate will have a Bachelor’s degree, 2+ years of experience in client success, and strong technical skills. Join our team and help us empower our clients with cutting-edge solutions.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years in client success, implementation, or technical roles.
• Experience troubleshooting technical issues and working cross-functionally.

Responsibilities

• Lead new client onboarding from kickoff through go-live.
• Conduct product demos and client education to support adoption.
• Monitor client usage and promote long-term adoption.

Skills

Client Engagement & Influence

Technical Aptitude

Process Optimization

Collaboration & Cross-Functional

Agility & Problem-Solving

Education

Bachelor’s degree in Business, Education, Technology, Communications, or related field

Job description

Nelnet is seeking a Client Onboarding Specialist to lead new client onboarding and provide ongoing support. This remote full-time role involves conducting product demos, delivering training, and driving product adoption.

The ideal candidate will have a Bachelor’s degree, 2+ years of experience in client success, and strong technical skills. Join our team and help us empower our clients with cutting-edge solutions.