Client Onboarding Specialist – Brooklyn Office

SBH Community Service Network Inc.; New York (NY); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

SBH Community Service Network Inc. in Brooklyn is seeking an Intake Coordinator to join a dedicated team. This is a full-time, in-person role focused on guiding clients through the intake process, collecting paperwork, and ensuring a smooth, welcoming experience for every client.

You will communicate with clients daily, maintain accurate records, and support a friendly, organized office environment while learning and growing within the organization.

Qualifikationen

• Entry-level candidates are welcome to apply.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Warm, friendly, and professional attitude.
• Ability to communicate effectively with clients and coworkers.
• Strong follow-up skills and ability to manage multiple responsibilities.
• Comfortable working with forms, documentation, and computer systems.
• Dependable, responsible, and eager to learn.
• Ability to work independently while contributing to a team environment.
• Previous intake, customer service, or administrative experience is a plus but not required.

Aufgaben

• Communicate and coordinate with clients on a daily basis.
• Guide clients through the intake process and explain required forms and documentation.
• Assist clients with completing necessary paperwork accurately and efficiently.
• Respond to client inquiries and provide professional, helpful assistance.
• Follow up with clients regarding missing information or outstanding documentation.
• Build and maintain positive, supportive relationships with clients.
• Ensure clients receive a welcoming and professional experience throughout the intake process.
• Prepare, review, and submit intake documents accurately and on time.
• Maintain organized and up-to-date client records.
• Enter and update client information in internal systems.
• Review paperwork for completeness and accuracy.
• Track pending documentation and follow up as needed.
• Coordinate with internal team members to ensure efficient processing.
• Assist with general administrative and office responsibilities.

Kenntnisse

Verbal communication

Written communication

Organization

Attention to detail

Client service

Teamwork

Time management

Independent work

Jobbeschreibung

SBH Community Service Network Inc. in Brooklyn is seeking an Intake Coordinator to join a dedicated team. This is a full-time, in-person role focused on guiding clients through the intake process, collecting paperwork, and ensuring a smooth, welcoming experience for every client.

You will communicate with clients daily, maintain accurate records, and support a friendly, organized office environment while learning and growing within the organization.