Client Onboarding Specialist

YuJa Inc.; San Jose, Northern (CA, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental benefits

401k

Gym subsidies

Flexible work hours

Paid sick days

Job summary

YuJa Inc. is seeking a proactive Account Manager (Client Success & Growth) to join our Client Success team in San Jose, California.

This role is pivotal in driving post-sales success, client retention, and revenue growth. You’ll serve as a trusted advisor to enterprise clients, ensuring they gain maximum value from our SaaS solutions while identifying opportunities to expand engagement through renewals and upsells.

Qualifications

• 1–3 years in client/customer support or related roles.
• Strong sales skills with ability to articulate value of product enhancements/upgrades.
• Proactive problem-solver with excellent written and verbal communication.

Responsibilities

• Build strong relationships with enterprise clients by delivering training and onboarding experiences for SaaS products.
• Lead negotiations for contract renewals and manage changes to client contracts.
• Upsell product enhancements and add-ons to expand engagements.
• Provide accurate price quotations for upgrades and services.
• Provide in-depth training and support to maximize value.
• Monitor accounts for risks and opportunities and share insights with stakeholders.
• Resolve technical issues across products to ensure a seamless client experience.
• Deliver regular progress updates to clients and internal teams.

Skills

Relationship building

Sales mindset

Communication skills

Job description

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured. For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family hereand see what makes YuJa special!

About the Role

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team in San Jose, California. This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals. You’ll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

What you will be doing

• Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
• Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
• Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
• Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
• Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
• Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
• Resolve technical issues effectively for all products, ensuring seamless client experience.
• Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.
  

About You

• Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
• Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
• A proactive problem-solver with exceptional written and verbal communication skills.
  
• Confident in engaging with senior-level professionals and managing their needs.
  
• Ability to leverage technology to enhance client engagement and support.
• Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
• Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
• Competitive, ambitious, and eager to grow in a fast-paced environment.
• Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
• Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you’ll love working here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary range of $50,000‒$60,000/year, plus UN-CAPPED performance-based incentives, comprehensive benefits, and engagement opportunities. The final base salary will be determined based on the selected candidate’s experience, qualifications, and overall fit for the role.

Comprehensive Benefits

• Health, vision, and dental benefits, 100% employer-paid
• Additional benefits include 401k, gym subsidies, and more
• Work-life balance including flexible work hours
• Paid sick days
  

Team Engagement

• Fun activities and celebrations, including Top Golf, BBQs, winery trips, Halloween Costume Contests, Holiday Dinner Party, and more and more
• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and “Employee of the Week” rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.