Client Onboarding & Product Implementation Analyst

JPMorgan Chase & Co.; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Charlotte, NC, is seeking a Product Implementation Analyst to lead onboarding of treasury and banking solutions, guiding clients through complex implementations and ensuring a smooth transition to the Chase platform.

You will apply growing project management, data literacy, and communication skills to execute strategic initiatives, address routine queries, and escalate unusual situations, with opportunities to build emotional intelligence within a diverse global team.

Qualifications

• Demonstrated ability to apply critical thinking to resolve routine queries and escalate unusual situations.
• Proven ability to influence and persuade to establish credibility in professional settings.
• Beginning proficiency in data literacy and willingness to adopt new technologies.
• Developing emotional intelligence for professional interactions.

Responsibilities

• Assist in executing strategic onboarding initiatives and projects.
• Resolve routine queries and escalate unusual onboarding situations.
• Leverage data and technology to provide continuous insights for decisions.
• Use influence to establish credibility and trust with clients and stakeholders.
• Enhance emotional intelligence to manage emotions in professional interactions.

Job description

JPMorgan Chase & Co. in Charlotte, NC, is seeking a Product Implementation Analyst to lead onboarding of treasury and banking solutions, guiding clients through complex implementations and ensuring a smooth transition to the Chase platform.

You will apply growing project management, data literacy, and communication skills to execute strategic initiatives, address routine queries, and escalate unusual situations, with opportunities to build emotional intelligence within a diverse global team.