Global Client Onboarding & Implementation Lead

JPMorganChase; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health care

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

And more

Job summary

JPMorgan Chase in Irvine, CA seeks a Client Onboarding Associate to lead onboarding initiatives for treasury and banking product implementations and to build strong client relationships from the first interaction.

You will apply project management skills to create seamless onboarding experiences, influence stakeholders, and drive satisfaction while collaborating with a diverse, global team.

Qualifications

• 1+ years of experience leading strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, including transitioning clients to new banking platforms.
• Demonstrated proficiency in conflict management and fostering collaboration.
• Experience driving continuous improvement using innovation and design thinking.
• Proficiency in data and tech literacy; willing to adopt emerging technologies.

Responsibilities

• Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition to the Chase banking platform.
• Analyze and resolve complex issues in client onboarding program management, ensuring compliance with policies.
• Use emotional intelligence to manage conflicts, foster collaboration, and develop trust with clients and team.
• Drive continuous improvement in the operating platform using innovation and design thinking to enhance efficiency.
• Plan and organize day-to-day work of the team, ensuring progress within professional procedures.

Skills

Project management

Client onboarding

Conflict management

Continuous improvement

Data literacy

Job description

JPMorgan Chase in Irvine, CA seeks a Client Onboarding Associate to lead onboarding initiatives for treasury and banking product implementations and to build strong client relationships from the first interaction.

You will apply project management skills to create seamless onboarding experiences, influence stakeholders, and drive satisfaction while collaborating with a diverse, global team.