Client Onboarding Manager

Forge Global; Denver (CO); Remote; USD 90,000 - 120,000; Full time

Job summary

Forge Global, a leader in private market technology solutions, is seeking an Onboarding Manager to enhance client satisfaction and streamline the onboarding experience for new clients. The role is pivotal in ensuring compliance and efficiency throughout the onboarding process while providing exceptional service to clients. Ideal candidates will leverage their leadership experience in financial operations to foster a seamless integration for new clients into the firm.

Qualifications

• 3+ years of leadership experience in client onboarding or financial operations.
• Strong verbal/written communication skills are necessary.
• Experience with IRAs rules and regulations preferred.

Responsibilities

• Oversee the full lifecycle of client onboarding and ensure accuracy and timeliness.
• Maintain and update onboarding SOPs and documentation.
• Lead, mentor, and develop the Onboarding Team.

Skills

Leadership

Client-focused communication

Organizational skills

Attention to detail

Education

Bachelor's degree

Tools

Zendesk

Microsoft Office

Job description

At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more.

With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth.

Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect.

Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way.

Forge Trust specializes in custody of alternative investments, including Private Funds, with 30 plus years of experience and $ 16B AUC. As a subsidiary of Forge Global, we are uniquely positioned to provide Custody solutions to Private Markets. We understand the industry and can help navigate the associated rules and regulations. With specific focus on Self-Directed IRAs, and providing solutions to financial institutions to create seamless, Private Fund Custody – we increase investor confidence while reducing operational overhead and risk by having funds custodied by us (a t hird- party ) . Forge Trust manages investor cash processing on behalf of funds and facilitates investments at the direction of clients, in addition to providing reporting on fund/investor activity.

The Role:

The client Onboarding Manager is responsible for managing the end-to-end onboarding experience for new clients, including account setup, documentation, regulatory compliance, and the transfer of cash and assets into the firm. This role ensures a seamless, timely, and client-focused process that supports business growth, enhances client satisfaction, and maintains operational accuracy. The manager acts as a key liaison between internal teams and clients during the critical early stages of the client relationship. This role also oversees all client account maintenance activities.

Role will be remote in Denver, CO (You must be located in Denver area to be considered for the role)

Responsibilities:

• Oversee the full lifecycle of client onboarding, from welcome communication through account funding via transfer in, ensuring accuracy and timeliness.
• Ensure all required documentation is completed accurately and in compliance with regulatory standards.
• Oversee the accuracy of client contact information and proactively engage with clients when contact information has changed.
• Provide white-glove service, ensuring a high-touch and positive first impression of the firm.
• Continuously review onboarding and transfer processes for efficiency, compliance, and scalability.
• Maintain and update onboarding SOPs and documentation.
• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for quality, efficiency, and productivity
• Lead, mentor, and develop the Onboarding Team.

Qualifications:

• Bachelor's degree (B. A.) preferred
• 3+ years of leadership experience in client onboarding, financial operations, or account management, ideally within wealth management, retirement industry, or banking.
• Lead and motivate the department and others through increased operational efficiency and improved operational controls
• Strong verbal/written communication skills with a client-first mindset.
• Exceptional organizational skills and attention to detail; a bility to multitask in a deadline-driven environment.
• Must be able to sit and/or stand for long periods of time while working
• Must be able to work remotely at a Denver, CO

Preferred Qualifications:

• Experience and understanding of IRAs rules and regulations is preferred
• Zendesk and Microsoft Office Experience preferred

For residents of Denver, CO the annual salary range for this role is $90,000 - $120,000 + annual bonus. Final offers may vary from the amount listed based on geography, candidate experience and expertise, bonus, and other factors.

Forge is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Individuals seeking employment at Forge Global are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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