Client Onboarding & Compliance Specialist

Banco de Credito e Inversiones; Torch of Friendship (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Banco de Credito e Inversiones in Miami, FL, seeks a Client Services Onboarding Specialist to efficiently onboard new clients, process account applications, and ensure AML/KYC compliance for Bci Miami and Bci Securities. The role emphasizes delivering exceptional customer service, preparing complete opening packages, and maintaining accurate records with strong regulatory adherence.

Collaboration with bankers and CSAs is essential.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of coursework and work experience.
• At least 5 years’ experience of account opening to International Customers and knowledge of related Compliance regulations.
• Ability to speak English and Spanish.

Responsibilities

• Coordinate the efficient, end-to-end processing of new account openings for clients across Bci Miami and BCI Securities.
• The account opening process covers accounts for both individuals and entities.
• The account types at BCI Securities are brokerage, advisory, and managed accounts.
• Serve as the primary client-facing representative, delivering exceptional customer service and support throughout the onboarding process to our customers, bankers and CSA’s.
• Contribute to customer acquisition and retention by ensuring a positive and effective client welcome experience.
• Prepare and finalize comprehensive account opening packages for customer signatures.
• Provide clear and relevant communication to clients, bankers and CSA’s related to the onboarding process, outlining service steps, required documentation, and expected timeframes.
• Act as liaison with the banker and client as it relates to account opening status and requirements for account opening.
• Maintain bankers informed of any issues with each relevant account
• Prioritize account opening of larger clients first, and/or as established from time to time by BCI.
• Support CAP and IROs to create a collaborative environment in support of bankers and clients.
• Ensure accounts are opened accurately and promptly
• Assist new internal recruits with the account opening process.
• Ensure strict adherence to all regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML).
• Review, validate, and inventory all KYC documentation, verifying and accurately documenting customer identity, source(s) of funds/wealth, and the nature of intended activity.
• Confirm the accuracy of and update KYC with information provided by Bankers and CSA’s as required.
• Adhere to all Bank security procedures, ensuring client and bank information remains secure and confidential.
• Manage all day-to-day activities related to documentation and new account processing to ensure best practices and established procedures are consistently met.
• Prepare work for processing by systematically gathering, organizing, and accurately recording all necessary data, information, and documents.
• Monitor daily reports related to account opening and maintenance to ensure accurate records comply with all firm requirements. Maintain accurate status updates and a robust audit trail for all completed work.
• Provide essential administrative support by collecting, analyzing, and summarizing data, and responding to requests from the CAP and compliance Departments of Bci Miami and Bci Securities.
• Participate in the continuous development of the Account Opening operating model, including validating proposed ideas and plans, and reviewing/updating existing procedures in the Procedures Manual.
• Implement strategies aimed at increasing operational efficiency, maintaining quality, and ensuring continuous process improvement.
• Participate in special projects related to Account Opening and represent Client Onboarding Documentation in broader organizational initiatives.

Skills

Client service

Communication

Bilingual English/Spanish

Attention to detail

Team collaboration

Education

Bachelor's degree in a related field

Tools

Word

Excel

PowerPoint

Bloomberg

Job description

Banco de Credito e Inversiones in Miami, FL, seeks a Client Services Onboarding Specialist to efficiently onboard new clients, process account applications, and ensure AML/KYC compliance for Bci Miami and Bci Securities. The role emphasizes delivering exceptional customer service, preparing complete opening packages, and maintaining accurate records with strong regulatory adherence.

Collaboration with bankers and CSAs is essential.