Client Onboarding Lead Analyst

Citi; Tampa (FL); Hybrid; USD 93,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Global network access

Competitive benefits

Job summary

Citi is seeking a Client Onboarding Lead Analyst to own end-to-end onboarding for Commercial Cards and Treasury Services, coordinating across Sales, Product, Technology, Operations, Legal, and Risk & Controls to deliver timely, compliant client openings.

You will lead cross-functional projects, establish a risk-aware culture, develop training materials, and set strategic direction for onboarding, with a hybrid work model in Tampa.

Qualifications

• Experience in client onboarding and cash products within financial services.
• Proven ability to manage complex, cross-functional onboarding projects with cost oversight.
• Strong client service delivery with rigorous controls and risk standards, engaging with senior stakeholders and regulators.
• Excellent written and verbal English communication, guiding cross-functional teams and clients.

Responsibilities

• Lead end-to-end Commercial Cards onboarding operations and related activities for timely, accurate delivery.
• Serve as primary contact for client onboarding, overseeing documentation, reviews, and system configuration.
• Coordinate with Sales, Product, Technology, Operations, Legal, and Risk & Controls to meet client requirements and business objectives.
• Establish and embed a risk-and-controls culture across onboarding processes, ensuring audit readiness and regulatory compliance.
• Oversee project planning, cost management, and change implementation for onboarding initiatives.
• Develop training materials, migration trackers, and onboarding frameworks to support team capability.
• Set strategic direction for onboarding, building relationships with senior stakeholders to drive continuous improvement.

Skills

Client onboarding

Documentation review

Cross-functional collaboration

Stakeholder management

Regulatory/compliance awareness

English communication

System testing

Coaching & development

Education

Bachelor's degree in Finance or Economics

Job description

Citi is looking for a Client Onboarding Lead Analyst to take strategic ownership of end-to-end standard and complex implementation and cross-functional project delivery within our Commercial Cards and Treasury Services business. In this role, you will serve as a trusted subject matter expert and project leader — coordinating across Sales, Product, Technology, Operations, Legal, and Risk & Controls to deliver high-quality onboarding outcomes that accelerate client revenue and strengthen Citi's operational controls. Your expertise will directly shape the direction of client onboarding for a specialized area, driving both process excellence and client satisfaction at scale.

Responsibilities

• Lead end-to-end Commercial Cards account opening and onboarding operations, managing all in-process, pended, and service-related activities to ensure timely, accurate, and high-quality delivery for clients and internal partners.
• Serve as the primary point of contact for client onboarding interactions, overseeing documentation issuance, review, and system configuration to support a broad range of account scenarios.
• Manage cross-functional relationships across Sales, Product, Technology, Operations, Legal, and Risk & Controls to coordinate onboarding solutions that meet client requirements and business objectives.
• Establish and embed a strong risk and controls culture across onboarding processes, ensuring audit readiness and full compliance with applicable policies, laws, and regulations.
• Oversee project planning, cost management, and change implementation for new onboarding initiatives, ensuring smooth cutovers and minimal operational risk.
• Develop training materials, migration trackers, and onboarding frameworks to support team capability and consistent delivery standards.
• Set the strategic direction for the onboarding function, building strong relationships with senior internal and external stakeholders to influence outcomes and drive continuous improvement.

Required Qualifications & Skills

• Demonstrated experience in client documentation review, account maintenance, and cash products within a financial services environment.
• Proven ability to manage complex, cross-functional onboarding or account services projects, including financial cost management and delivery oversight.
• Strong track record of delivering high-quality client service while maintaining rigorous controls and risk standards, including the ability to engage confidently with senior stakeholders and regulators.
• Excellent written and verbal communication skills in English, with the ability to guide, influence, and build effective working relationships across internal teams and external clients.
• Experience managing system testing, rollouts, and customer service operations in a prioritized, high-volume environment.
• Ability to coach and develop team members, identifying talent and creating a high-performance delivery culture.
• Bachelor's degree in Finance, Economics, or a related field.

Beneficial Skills & Qualifications

• Familiarity with Commercial Card products and the complexities of implementing customized onboarding solutions for corporate clients.
• Experience developing training content, onboarding playbooks, or process documentation to support operational migrations.
• Exposure to multi-disciplinary programs environments, with the ability to balance competing priorities across Sales, Technology, and Operations workstreams.

What We Offer

At Citi, you will join a high-performing team operating at the intersection of client delivery and operational excellence within a leading global financial institution. This role offers genuine strategic ownership, cross-functional collaboration at senior levels, and the opportunity to shape how Citi onboards and serves its most important commercial clients.

• A hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility alongside meaningful in-person collaboration.
• The opportunity to lead high-impact projects that directly influence client revenue outcomes and the performance of a critical business function.
• Access to Citi's global network, working across multi-disciplinary teams spanning Sales, Product, Technology, Legal, and Risk & Controls.
• Structured learning and development pathways to support your growth into broader leadership and strategic roles.
• A performance-driven environment that recognizes delivery, expertise, and the ability to drive meaningful operational change.
• Competitive compensation and a comprehensive benefits package, including financial wellbeing and family support provisions.
• The scale and stability of one of the world's leading financial institutions, with genuine opportunities to expand your impact across geographies and business lines.

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Job Family Group

Customer Service

Job Family

Institutional Client Onboarding

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$93,440.00 - $140,160.00

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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