Customer Service Analyst (maternity cover)

Citi; New York (NY); On-site; USD 15,000 - 27,000; Full time

Benefits offered by this job

Parental leave program

Private medical care program

Life insurance

Employee assistance program

Training database access

Udemy and Degreed subscriptions

Job summary

Citi Ukraine is seeking a Customer Service Analyst (maternity cover) to support the Customer Service team with documentation processing, resolutions, and compliance. The role focuses on handling customer documents, registrations, and timely communication while ensuring risk controls are followed.

Responsibilities include document preparation, notifications, signature verification, and coordination with internal teams to meet customer requests.

Qualifications

• Experience in banking and customer service is a plus.
• Communicative English language skills.
• Proven investigative, analytical and risk management skills.
• Clear and concise written and verbal communication.
• Consistently deliver high-quality customer service with focus on building client relationships.
• Ability to present concepts and influence/lead change.

Responsibilities

• Accept, register, and distribute customer documentation internally.
• Prepare customer notifications and audit certificates upon requests.
• Verify signatures and perform authority checks on documentation.
• Prepare duplicates of account statements, payment orders and other documents.
• Provide information on charges to be withdrawn from customers.
• Distribute documents by post and courier services.
• Receive and register customer instructions; support reconciliation.
• Conduct analyses to address client needs and assess risk in decisions.

Skills

Communicative English

Analytical thinking

Risk management

Customer service

Written and verbal communication

Influence and change

Education

Bachelor's degree

Job description

Customer Service Analyst (maternity cover)

26993282

Kyiv City, Ukraine

On-Site/Resident

Sep. 10, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and documentation, providing resolutions in coordination with the Customer Service team. The overall objective is to deal with customer`s documentation, to perform moderately complex tasks, and provide ongoing customer service support.

Responsibilities:

• Customers’ documentation acceptance, registration and further distribution internally
• Preparation of customer notifications and audit certificates based on requests
• Signature verification and authority check on customer documentation according to internal procedures
• Ensure preparation of the correct duplicates of account statements, payment orders and other documents timely based on customer request
• Preparation of information on different charges to be withdrawn from customers
• Distribution of customers’ documents by regular post and courier services
• Receiving and registering of customer instructions, reconciliation process
• Conduct necessary analyses to address client needs
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

• Experience in banking and in customer service is a plus
• Communicative English language skills
• Proven investigative, analytical and risk management skills
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Demonstrated ability to present concepts and influence/lead change

Education:

• Bachelor's degree/University degree or equivalent experience

What we can offer you:

By joining Citi Ukraine, you will not only be part of a business casual workplace with a hybrid working model (partly office, partly work from home), but also receive a competitive base salary and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

• Continuous career progression opportunities at one of the world's largest full-service global banks
• Paid parental leave program - maternity leave and paternity leave
• Private medical care program and life insurance
• Employee assistance program
• Career management and mentoring programs by senior colleagues and leaders
• Inclusive and friendly corporate culture where diversity and equality is widely recognized
• Gaining knowledge about banking and capital market products provided by Citi to clients on a global scale
• Access to Citi’s huge training database and subscription to external online training providers, such as Udemy and Degreed.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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