Client Navigator

Mission Economic Development Agency; San Francisco (CA); On-site; USD 65,000 - 79,000; Full time

Job summary

Mission Economic Development Agency (MEDA) is seeking a Client Navigator to help job seekers achieve employment and career goals through client-centered strategies. Based in our San Francisco office, you will work within the Asset Building team, supporting lab supervision, intake, workshops, coaching, data collection, and collaboration with partners.

The role emphasizes bilingual communication, guiding clients through resumes and interviews, and providing financial coaching alongside employment

Qualifications

• Bilingual in English and Spanish to support diverse clients.
• Experience in educational or social services preferred.
• Strong customer service mindset with de-escalation skills.
• Basic computer skills: email, online forms, and word processing.
• BA or equivalent education/work experience preferred.

Responsibilities

• Supervise computer lab and help clients use equipment to apply for jobs.
• Follow intake protocols, assess needs, connect clients with services.
• Facilitate workforce and financial capability workshops.
• Coach clients on resumes, interviews, and job searches.
• Support clients to reduce barriers and connect to opportunities.
• Provide budgeting and financial coaching with action planning.
• Engage community through outreach and events.
• Collect and maintain client data for program compliance.
• Collaborate with teams and external partners.
• Participate in special projects within MEDA and Asset Building.
• Perform auxiliary duties as assigned.

Skills

Bilingual Spanish/English

Customer service

De-escalation

Computers basics

Time management

Education

BA or equivalent

Tools

MS Office

Salesforce

Google Workspace

Job description

Description

Title: Client Navigator

Reports to: Associate Director of Workforce Development

Pay Range: $72,100 per year

Location: San Francisco, CA.

This is a FULLY ON-SITE position. Candidates must be able to work fully from our San Francisco office.

JOIN OUR MEDA TEAM

Mission Economic Development Agency (MEDA) is a non-profit organization dedicated to promoting economic development and job creation in San Francisco's Mission District. Founded in 1973, MEDA has a long history of serving the community by providing access to capital, technical assistance, and training programs for entrepreneurs and small businesses. We also partner with individuals and families to build lasting prosperity through housing stabilization, small business support, workforce development, financial coaching, and education support. Rooted in San Francisco’s Mission District, we’ve seen how economic opportunity transforms lives-and we’re expanding that impact to communities nationwide.

YOUR CAREER OPPORTUNITY

MEDA’s Workforce Development team operates a Centralized Job Center and vocational training programs in the Mission District, with a focus on Latino and immigrant communities. We offer a suite of skill-building and barrier-removal services with the goal of placing participants into well-paying jobs, temporary jobs, vocational training, and postsecondary education. Training programs include: Resume Building workshops, Mission Digital (an entry-level computer skills class), Tech On Ramp (an entry-level technology skill-building and career exploration program), Mission Techies (a state-approved, Pre-Apprenticeship I.T. Certification program), and a Project Management certification program. Core services include: assessment, goal setting, job and career readiness coaching and classes, support with job applications, mock interviews, access to computers and printers, and employment follow-up.

DUTIES & RESPONSIBILITIES

The Client Navigator has the opportunity to help job seekers achieve their employment and career goals, economic stability, and general well-being through a number of client-centered strategies. The Coordinator is part of the Workforce team within the Asset Building department, which utilizes an integrated service delivery model, offering workforce, financial, and housing services to all community members seeking services.

• Supervise MEDA’s computer lab and support clients in utilizing computer equipment and community resources to apply for jobs and services.
• Follow client registration and intake protocols, assess needs and eligibility, and connect clients with services; support client reception responsibilities as backup.
• Facilitate workshops in assigned workforce and financial capability topics.
• Coach clients to increase job and career preparedness, including resume and cover letter, interview preparation, and job search.
• Actively support clients to reduce or eliminate job barriers and connect work-ready job seekers to employers and employment opportunities, and to vocational training.
• Provide financial coaching, including goal setting and action planning regarding budgeting, debt, income, savings, credit, and safe banking, and conduct follow-up.
• Activate community members through outreach, community events, and other organizing opportunities.
• Collect accurate client service data, maintain data current in data systems to ensure compliance and monitor the success of the program.
• Work effectively with other teams and with external partners.
• Participate in special projects as needed within MEDA and Asset Building programs.
• Perform auxiliary duties as assigned

YOUR KEYS TO SUCCESS

• Excellent oral and written communication skills in both Spanish and English are required.
• Minimum of 2 years of experience providing educational or social services to community members with multiple needs.
• Proven experience providing excellent customer service and with de-escalation.
• Ability to explain and teach basic use of computers, email and online forms.
• BA or equivalent years of education or work experience is preferred.
• Knowledge of San Francisco’s workforce network is preferred.
• Knowledge and proficient use of software technology, including but not limited to MS Office, Salesforce, and Google Suite.
• Demonstrated planning and time management skills, and ability to work in a fast-paced setting and adapt to changing priorities.
• Alignment with MEDA’s mission, passion for serving underserved populations, particularly low-income individuals, immigrants, and English learners.
• This position will require a background check and live scan

YOUR MEDA EXPERIENCE

Do meaningful work in an innovative workplace while being challenged for your professional growth.

Joining MEDA means having meaningful experiences that develop achievers - from across the Mission neighborhood and from within our organization. We find meaning and fulfillment in our work as we see our community thrive and are driven to achieve better outcomes by challenging ourselves to innovate in our ways of working.

We offer a market-leading benefits program that reflects MEDA's values and mission. We invest in people's lives and support our own people's health and financial well-being.

Our core benefits include:

• Comprehensive medical, vision, and dental insurance for employees and their dependents
• Generous paid time off - with a minimum of 20 days for new employees
• Employee Assistance Program that offers free financial or legal counseling to employees or their families
• Other forms of voluntary benefits

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.