Catastrophe Claims Representative

FBL Financial Group, Inc.; Eagan (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Farm Bureau Financial Services seeks a Catastrophe Claims Representative to respond to CAT storm events, investigating, evaluating, and negotiating property claims across homeowner, farm, and commercial lines. You will represent the company in the field while maintaining professional relationships with stakeholders.

Expect deployment up to three weeks and travel up to 90% within an eight-state territory; non-storm periods involve reviewing and paying replacement cost claims, plus personal

Qualifications

• College degree or equivalent plus 3+ years of relevant experience.
• Working knowledge of construction and estimating systems (Xactimate) is preferred.
• Excellent verbal and written communication, including the ability to negotiate effectively and present yourself in a professional manner.
• Must possess excellent interpersonal and organizational skills, as well as analytical ability.

Responsibilities

• Respond quickly to CAT storm events to investigate, evaluate, and negotiate property claims.
• Represent Farm Bureau in the field and maintain service-oriented relationships with stakeholders.
• Document investigations, evaluations, recommendations and plans of action for defendable claims files.

Skills

Verbal communication

Written communication

Negotiation

Interpersonal skills

Analytical ability

Organizational skills

Computer skills

Education

College degree or equivalent

Tools

Xactimate

Job description

Catastrophe Claims Representative

**Will be filled at the appropriate level based on experience**

Are you looking for an exciting career where you can directly impact someone's life? We are seeking a service-minded individual to join our Catastrophe (CAT) Claims team!

Who We Are:

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do

As a Catastrophe Claims Representative, you will be responsible for immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks. In this role, you will represent Farm Bureau in the field and must keep a service-oriented attitude by maintaining professional and productive relationships with coworkers, supervisors, agents, policyholders, and others. You will focus on accurately documenting investigations, evaluations, recommendations and plans of action with results focused on developing a defendable claims file. You must be able to effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement. When called to storm events covering our 8-state territory (KS, NE, IA, MN, SD, AZ, NM, UT), you will be deployed for up to three weeks. During non-storm periods, you will be assisting our business units manage claims by reviewing and paying replacement cost claims or following up on pending storm losses, as well as focusing on your personal development and training.

What It Takes to Join Our Team

• College degree or equivalent plus 3+ years of relevant experience required.
• Working knowledge of construction and estimating systems (Xactimate) is preferred.
• Excellent verbal and written communication, including the ability to negotiate effectively and present yourself in a professional manner.
• Must possess excellent interpersonal and organizational skills, as well as analytical ability.
• Strong computer skills are required in order to quickly learn our multiple systems.
• A valid driver’s license and satisfactory Motor Vehicle Records are required, as this position includes a company paid vehicle.
• Travel may be as high as 90% to effectively handle catastrophe claims in the field.
• Must maintain on-call availability with the ability to deploy at any time, with the potential for being out for extended periods including weekends.
• Must be able to climb onto ladders, roofs, and other structures to inspect damage and lift a minimum of 75 pounds.
• Progress towards industry education outlined in career development path is expected.

What We Offer You

When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.