Client Manager - PA

Highmark; United States; Hybrid; USD 64,000 - 96,000; Full time

Job summary

Highmark Inc. is seeking a strategic account manager to oversee a book of business and strengthen relationships with existing clients, directly or through intermediaries.

The role focuses on renewing accounts and selling new products to ensure retention and profitable growth, with a portion of time onsite weekly in Blue Bell, PA while primarily remote.

Qualifications

• High School or GED required.
• Bachelor's degree preferred.
• 2 years of account/client management experience required.

Responsibilities

• Review new products, services, capabilities, and technologies with the client to sell product lines, renewals and add-ons for retention and growth.
• Manage relationships at senior levels with clients, consultants and brokers/producers to create valued partnerships.
• Develop sales solutions considering competition and changing political environment.
• Develop and execute business plans and metrics for retaining and growing membership and profitability.

Skills

Public speaking

Presentation skills

Negotiation

Communication

Organizational skills

Problem solving

Influence

Education

High School / GED

Bachelor's degree

Job description

JOB SUMMARY

This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.

Company

Highmark Inc.

Job Description

JOB SUMMARY

This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.

This is a primarily remote based role however will need to be onsite one day a week in Blue Bell, PA.

ESSENTIAL RESPONSIBILITIES

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

EDUCATION

Required

• High School / GED

Substitutions

• None

Preferred

• Bachelor's Degree in Business Administration, Business Management or related field

EXPERIENCE

Required

• 2 years of Account/Client Management experience or other relevant experience

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire

Preferred

• None

SKILLS

• Ability to speak publicly and extemporaneously on a variety of subjects
• Presentation, communication and negotiation skills
• Organizational skills and the ability to meet deadlines
• Creativity and Innovation
• Persistence & Resilience
• Problem Solving
• Influence

Language (Other Than English)

None

Travel Requirement

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Office-based or Remote
• Teaches / trains others regularly
• Occasionally
• Travel regularly from the office to various work sites or from site-to-site
• Regularly
• Works primarily out-of-the office selling products/services (sales employees)
• Never
• Physical work site required
• Yes
• Lifting up to 10 pounds
• Constantly
• Lifting 10 to 25 pounds
• Occasionally
• Lifting 25 to 50 pounds
• Never

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum

$64,000.00

Pay Range Maximum

$96,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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